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Maybe the worst company/professional service I've dealt with in my life
I cannot stress enough how disappointing and infuriating my experience with MetLife Pet Insurance has been. Their service is beyond incompetent when it comes to handling claims. Over a dozen of my dog’s medical claims were delayed, denied, or left in limbo as they repeatedly extended the review period, claiming they needed “additional documentation”—despite everything being provided multiple times. One particularly egregious incident involved an appeal from my vet, which MetLife representatives claimed they didn’t receive—twice! My vet confirmed the appeal had been sent both times, yet MetLife denied it until the appeal period expired, leaving me with no recourse. This was not just unprofessional; it felt deliberately obstructive. The lack of communication, constant runarounds, and blatant mishandling of claims has made this the absolute worst customer experience I’ve ever encountered. Dealing with MetLife has been nothing but stress and frustration, and I wouldn’t recommend this insurance to anyone. If you value your time, money, and peace of mind, do yourself a favor and look elsewhere for pet insurance.
Insurer: MetLife
By: Rob Harta
You have only paid one claim and I sent…
You have only paid one claim and I sent in two. Please send the check now. Ann Tremaine
Insurer: Embrace
By: Ann Tremaine
The app was very user friendly and it…
The app was very user friendly and it was seamless for me to submit a claim! Highly recommend!
Insurer: Embrace
By: Jennifer Belanger
Love Pets Best
"On the first ultrasound for my cat, the one year plan paid for itself. I've submitted 3 claims in total and they have been paíd in a decent amount of time. Go Pets Best!"
Thankful for Pets' Best
My Border Collie is the most energetic and affectionate little guy you could ever meet. So, when he was acting lethargic and had some stomach issues, I rushed him to the vet and was hopeful some of the expense would be covered.Thankful for Pets' Best, who came through and covered most of the costs. The ease of submission and the responsiveness and timeliness if claims decisions has caused me to refer every pet parent I know to Pets' Best... Truly the best in pet insurance!"
Insurer: Pets Best
By: Jamie
Amazing
I love Pets Best and I'm so glad I went with you guys. You've saved my butt (and my wallet) and I'm so grateful. Amazing service, amazing response time, amazing refund time. Overall amazing experience. Highly recommend.
Thank you Pet's Best
"My cat, Tundra, needed a biopsy on his tongue for a lump that was expected to be cancer. Is was a very rough week waiting to hear back from the lab. My cat is the greatest cat ever. Turned out to be a severe allergy. The monetary cost was never a real issue as I would have sold my home to save my cat. Having Pet's Best in my corner and paying for a large percentage of the operation was so helpful and saved me from a lot of worry. Easy to put the claim in and I received the check before my credit card bill was due. I really couldn't asked for more."
Injured Dog
Our dog hurt himself playing fetch and Pets Best was amazing, from their customer service, to their benefits, claims and reimbursement, everything was easy and more than we could have asked for!
Very good
Needed to submit a claim after only being in the plan 2 months. The customer service was great and my claim was reimbursed quickly
Insurer: MetLife
By: Karen A
Terrible service. Horrendous waits. AWFUL denies.
Title says it all. It’s such a scam. We wasted so much money paying them for zero help when we needed it. Look elsewhere for what you need. We were customers for less than a year. Started okay and progressively got worse then terrible.
Insurer: Pets Best
By: Alexandra