5
out of 5
Verified
Excellent service
Excellent service
- INSURER: Trupanion Canada
- POSTED: 09/14/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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5
out of 5
Verified
It has been good to us.
It has been good to us. We had Gracie’s teeth done and she got so sick and you blamed her teeth…she had diabetes and the surgeon said that this shouldn’t have been. She was in and had a huge amount of tests…nothing to do with her teeth. You did pay to have her put down tho.
- INSURER: Trupanion Canada
- POSTED: 09/14/2021
- BY:
- BREED: Miniature Schnauzer
- AGE OF PET: Over 11 years
5
out of 5
Verified
5
out of 5
Verified
Excellent service and customer care
Excellent service and customer care
- INSURER: Trupanion Canada
- POSTED: 09/14/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
We have never had a problem dog like Patches and we have been treated so well that we cannot recommend your firm often enough.
We have never had a problem dog like Patches and we have been treated so well that we cannot recommend your firm often enough. Thank you so much
- INSURER: Trupanion Canada
- POSTED: 09/14/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
Excellent service
Thank you for making the claim process so easy. My claim was reviewed in less than 48 hours and I received payment within the same week.
- INSURER: Trupanion
- POSTED: 09/14/2021
- BY: Joanne
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 7 - 10
5
out of 5
Great customer service
We recently received a diagnosis for both of our cats that they had kidney disease before the age of 4. After a rollercoaster of a month, we are lucky to say this diagnosis was not correct. We had multiple claims for two pets through the course of 8 weeks, and all claims were processed in a reasonable amount of time with no issues. It’s great to be able to have an insurance company you can rely on, especially when you are going through turmoil with your fur babies.
- INSURER: Pets Plus Us
- POSTED: 09/13/2021
- BY: Heather
- BREED: Maine Coon
- AGE OF PET: 7 - 10
1
out of 5
Very slow
They are a good company at heart but they are incredibly slow on reimbursements. It used to take 1 or 2 days and now it takes 3-4 weeks. If I had known it would be this bad I would not have joined. The whole purpose of insurance is to assist with costly vet bills and it's almost pointless when you don't even get your money back for an entire month.
- INSURER: Pets Plus Us
- POSTED: 09/13/2021
- BY: Megan
- BREED: English Bulldog
- AGE OF PET: 7 - 10