Online Reimbursement
Very user-friendly website to submit claims. The reimbursement time was reasonable.
Did you find this review helpful?
Yes
No
Because it was an extremely scary and upsetting to have a sick furbaby.
Because it was an extremely scary and upsetting to have a sick furbaby. Vanessa was so easy to work with and also spoke with the vets office as well, that was wonderful because we where all aware of what was going on together. I did not know that my Vet Stokesdale Vet is in the Trupanion group. It just made a very scary and stressful time easier, we could focus all our care on Winnie, without worrying about insurance. If I could give you a rating high then 10, I would!
- INSURER:
Trupanion
- POSTED: 09/16/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
My phone experience with Alyssa was great and productive.
My phone experience with Alyssa was great and productive.
- INSURER:
Trupanion
- POSTED: 09/16/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Because the people they are awesome I have 4 dogs and I would have to have put some down by now if I didn't have This insurance policy on them
Because the people they are awesome I have 4 dogs and I would have to have put some down by now if I didn't have This insurance policy on them
- INSURER:
Trupanion
- POSTED: 09/16/2021
- BY:
- BREED: Shetland Sheepdog
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
excellent coverage excellent customer service
excellent coverage, excellent customer service
- INSURER:
Trupanion
- POSTED: 09/16/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Such great customer support
Such great customer support
- INSURER:
Trupanion
- POSTED: 09/16/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Very professional Answered all questions.
Very professional , Answered all questions. Made registration easy
- INSURER:
Trupanion
- POSTED: 09/16/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Deceitful.
Do not go with FIGO. I have been paying ~$50/month to insure my healthy 4 year old rescue dog. We adopted her in Feb 2020, submitted all known vet records to FIGO, and they happily allowed me to enter into a plan and collect my monthly premium. Of course, the first instance we take her to the vet and file a claim (which would just have put us at our deductible), they email saying the require more detailed notes and SOAP notes. I copied our vet on the email thread and have sent every lick of paperwork available on our dog over to FIGO and it is still not enough for them to cover anything. I find it intentionally deceitful that they would allow us to enter into a policy knowing full well that they did not have the back records that they would require to ever actually be of service to us.
Also, we had FIGO for our last dog who has since passed. She went to the same vet as our current dog, and we never had an issue with her vet notes lacking detail. The reporting hasn't changed, but perhaps the management of FIGO has. 0/10, waste of money and waste of time.
- INSURER:
Figo
- POSTED: 09/16/2021
- BY: Brooke
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
