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We had a few issues when we filed a…
We had a few issues when we filed a claim. First we had a difficult time gaining access to our online account. We called for support and were given an e mail address to file a claim because their were issues in our access to filing a claim on our online account. After we filed the claim using the email address given to us there was no answer back concerning the status to our claim. We checked our online account which we finally had access to and our claim was not on our account. When we called we were told a claim was never received despite the fact we used the email given to us to file the claim as an alternative. Once the file was claimed there was another delay despite us giving all the information necessary. Considering the cost of this insurance I’m disappointed with the overall process. My claim was finally filed and now we wait for our money. The experience was lacking. We are seriously considering another pet insurance company due to the process we hoped would be efficient.
Insurer: Pets Best
By: Juan
⭐ One Star – Extremely Disappointing and Possibly Deceptive
I originally rated this pet insurance company four stars, but I am now changing my review to one star due to repeated claim denials and what feels like intentional runaround tactics. My dog’s wellness claim for neutering and a tooth extraction has been denied multiple times under the excuse that they are “missing medical records.” This is simply not true. His full medical records have been sent multiple times — by my veterinarian, by their office staff calling directly, and by me personally. My dog was adopted at six months old. He was a puppy. The original vet provided all records they had, which were vaccination records only. There were no prior conditions, no claims, and nothing else to send. He is now just over two years old, yet this company keeps requesting records from 12 months prior to him even being born, which is impossible. Despite repeated explanations, phone calls, and documentation, the claim continues to be denied with the same generic response. At this point, it feels less like a mistake and more like a deliberate attempt to avoid paying valid claims. If you are considering this company, be aware that you may pay premiums faithfully only to have legitimate claims denied over and over again for reasons that make no sense. Sadly, I’m starting to question whether this company operates in good faith at all.
Insurer: Embrace
By: Holly B
Great representative + fair prices
Great representative! Easy to enroll - fair prices + flexible coverage options!!! :)
Insurer: Embrace
By: Emma Dog
Claims are processed quickly and…
Claims are processed quickly and efficiently!
Insurer: MetLife
By: Karla Erales
Great customer service
Great customer service. Had a minor issue submitting my claim. Alexis took care of it over the phone in minutes. Wish my insurance was this good.
Insurer: MetLife
By: Andrew Korst
The people are great
The people are great, but the product itself is SO confusing. Why when I submit claims is there not more detailed information on the payment or linking it back to receipts. Its insanely confusing especially compared to how we get receipts at the vet.
Insurer: MetLife
By: customer
Was told I can use 365 for…
Was told I can use 365 for preventative. Was never told there is only certain things we can use it on. Very disappointed in this company and lack of information given.
Insurer: MetLife
By: customer
Ease of submitting claims is truly…
Ease of submitting claims is truly appreciated.
Insurer: MetLife
By: Arthur Schwabenbauer
Fast and efficient
Everything is electronic now a d my vet sends me digital notes and receipts so filing claims is a breeze. Only one issue is I would prefer to get an electronic transfer of the payment rather that a check in the mail.
Insurer: MetLife
By: Ginny