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Red flags all around
I thought because USAA partnered with Embrace that it would be an easier insurance provider to deal with, being that we are a military household. We are also overseas, as many military are, so I was not expecting the strange loopholes this company gives to overseas clients. I signed up through their website with no issues. The second I created an account, had paid for my cat's policy and filled out all of her paperwork, the website went dark. I no longer had access to it. After about a week of trying to log on, I decided to download a VPN and see if it worked from a different IP, which would be strange because it initially allowed me to use my UK IP. So now I can access my account but only through a VPN, annoying, but doable, but still confused by the switch up because of course, they work with military who are often stationed outside of the US. Fast forward to my cat dying. I am now trying to cancel my policy and there is no way via the website to do so. You must call one of the six different 1-800 numbers they have listed on their site. They ALL go to the same recording, which, when choosing option 3, to cancel my plan, it rings once and hangs up. I experienced this with every number provided on the site. There is no e-mail for customer support. There is no person to contact. How is this possible? There is no way for me to cancel my policy? I absolutely do not recommend Embrace for pet insurance. It's giving scammer vibes. Where are the people who work there and how am I supposed to contact them?
Insurer: Embrace
By: Jennifer Anton
Very easy to submit our pet claims and…
Very easy to submit our pet claims and receive reimbursement.
Insurer: MetLife
By: customer
Christina was helpful in identifying a…
Christina was helpful in identifying a work place and multi-pet discount that made my plan more affordable.
Insurer: Nationwide
By: Rebecca Costa
Great service.
Very economical. Fast and easy claim submission process. Very fast payments on claims.
Insurer: MetLife
By: Todd
Peace of mind in my life
Peace of mind in my life ! Thank you
Insurer: Pets Best
By: Roberta Spazzafumo
Katie supervisor made the difference
Katie supervisor made the difference. Very frustrated being on hold for 5 d as y listening to music for 39-45 minutes stretches 2/3 x day. Tiffany not helpful so asked for supervisor and got Katie. She took the time to listen and solve best she could with my insurance jumping in june 2025 from $98.-$255.
Insurer: Embrace
By: Colleen Burden
Ben, the best rep
Ben, the rep, made the whole experience nice and easy. Was very prepared with my information. Got my new cat signed up in less than 10 minutes. Fast, easy, reliable, delightful service.
Insurer: Nationwide
By: Richard R
You cannot submit a claim for multiple…
You cannot submit a claim for multiple illnesses or accidents on one claim. Representatives provided conflicting information when calling to request information. Request for instructions on what was needed in writing was not honored. It took two months to process one claim.
Insurer: Pets Best
By: Bryan Hawke
Fast & easy processing of claim!
Fast & easy processing of claim!
Insurer: MetLife
By: Beth
Better than human insurance companies!I just love how friendly and receptive…
I just love how friendly and receptive everyone is, and I really appreciate the expediency in which your team responds to the claims.
Insurer: MetLife
By: Miki Turner