222,670+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,670 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Nationwide Not on Myside
I am already disappointed in a company who I thought values the customer and demonstrates integrity. I recently signed my 2 puppies up for insurance. Same bread , same age same type of policy yet I was charged higher rate for one puppy than the other. That’s crazy! I reserve my judgment and decide ed to call thinking surely this is an error? I stayed on hold and the phone hung up, then after I called back A nice lady told me she could switch me over to the correct department. I advised I was not interested in holding for over 15 minutes only to not speak to someone. I instead requested a callback. Well no call back ever happened. I guess Nationwide isn’t as respectable as I thought!! My second request was a simple name change correction to one of the puppies. I again was advised by a nice lady that I had to grant permission and she gave me the link. That was done same day. Guess what I received no email response that this was resolved either!! How can I trust a company that has such poor customer service!!! Your rating is a deserving one star!!
Insurer: Nationwide
By: Ms. Strong-Thomas
Registration and insurance start…
Registration and insurance start process was very good
Insurer: Nationwide
By: customer
Friendly telephone help.
The representatives were very courteous and helpful, despite the larger insurance underwriting issues inherent in every policy, regardless of the carrier. Poor customer service would have made it worse.
Insurer: Nationwide
By: Pet Insurance Customer
Great customer service!
Great customer service!
Insurer: Prudent Pet
By: edraftcadgmail.com
I recommend to stay away from Figo
I purchased the policy with Figo for my healthy 3-months-old puppy; Included wellness benefits (preventative) in the coverage. a) Figo only covered a very limited amount for the vaccinations and wellness exam that I specifically chose to pay the premium for ($165 out of $548.84). b) When I took Charlie to be examined for a few skin issues that I thought could've been problematic (after the waiting period was over!!!), Figo found a way to not cover it because I told the doctor that they appeared 4-5 days ago, and 5 days was apparently prior to the end of the waiting period. The fact that I said 4-5 AND that I waited to take him to the vet AFTER the waiting period was over didn't matter, I guess. c) But the last drop was the denial of half of the charges for the diarrhea appointment. To deny the coverage for the test for parasites while the puppy is having such severe diarrhea is absurd! And the medication the vet prescribed was not "medicated" enough, it was too "natural" for Figo, so they didn’t cover it as well. I refuse to give my business to the insurance company that has no care for animals and only cares for their bottom line.
Insurer: Figo
By: Alina Labizon
Representative Daniel was super nice
Representative Daniel was super nice, knowledgeable and helpful. He answered all my questions.
Insurer: Nationwide
By: Laura
I love this insurance
I love this insurance. I’m glad I chose MetLife for my Finn.
Insurer: MetLife
By: Scorpionrockstar
Kia was very professional
Kia was very professional, answered all my questions and was very helpful In helping me select the right insurance coversge for our new puppy.
Insurer: Nationwide
By: Laury
Rebeca was very nice and very helpful
Rebeca was very nice and very helpful! She answered all of my questions and doubts.
Insurer: Prudent Pet
By: Jessica Venegas
Good coverage
Good coverage. Quick settlement.
Insurer: Spot
By: Tari Rienzo