208,360+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,360 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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MyCustomer Service Representative was GREAT!
Your Customer Service Representative I worked with was #1 in my book! Very helpful and knowledgeable. The info needed was easy to apply. The peace of mind is wonderful. Thank You!! A+
Insurer: Embrace
By: Holly Klein
Great experience
Great customer experience, was able to meet my needs and come up with a reasonable quote.
Insurer: Embrace
By: Dawn Harrington
Not off to a good start
The claim process that I most recently was involved with left much to be desired. The communication was terrible and my requests for an email or telephone response were slow to non-existent. I sincerely hope that going forward the claim process is better or I will be looking for other insurance options.
Insurer: Pets Best
By: LAURA BOCKOWSKI
From start to finish the process was…
From start to finish the process was simple and direct. No mystery as to how to submit a claim. The claim updates also landed in my email box in a timely manner.
Insurer: Fetch
By: Cat Lover
Excellent Service
Excellent Service - relatively easy web site to submit claims
Insurer: Embrace
By: Andrew Winnick
Talk with Rachel
Rachel was so easy to talk to and explained everything so you could understand it. She answered everything I needed to know and it was almost like I was talking to a friend plus she seemed like she had a true compassion for pets! I think you hired a good one there.
Insurer: Fetch
By: Dennis E Drumm
Great customer service support
Great customer service support, representative explained everything in detail and helped with payment options.
Insurer: Nationwide
By: Vangee Barrus
Kelly Cover
I have been a customer with Nationwide for going on three years for my first dog. Have never had any medical emergencies or illnesses but had great coverage for wellness. I thought since I adopted a rescue dog, I should get her pet insurance as well. I went to use it for an illness that recently happened after the coverage started and I get a call from an investigator by the name of Kelly Cover that was beyond disrespectful and treated me like I was trying to commit fraud. Obviously if I haven't done anything wrong for the three years I've been with the company, why would I do so now? Also, I've worked most of my life in the veterinary industry and know that everything is noted in the animals records and is readily available with an easy phone call. This woman was so disrespectful and didn't have the slightest amount of empathy. Questioning me on how I don't know the exact age of my rescue dog, believe me if she had a tattoo of her birthdate when I got her I'd be going off that but unfortunately when you find a stray you just have to go with what the vet thinks. Then questioning why I didn't get her insurance when I first adopted her? Maybe because I needed time to know if she was a good fit for our family. Also, questioning why my third dog doesn't have insurance? Then she proceeds to laugh at my responses because when my pets are everything to me and I try to get them the quickest best care possible. Then she tells me I didn't answer a question correctly on the application and that is why they are investigating my claim? Ok, Kelly, then take the time to understand the situation I am trying to explain to you then laughing in my face. If I answered a question incorrectly then obviously I didn't understand the question being asked. Not to mention if I answered a question incorrectly then why did it go through underwriting and get approved. Did someone in underwriting not do their research correctly before approving my insurance? I am absolutely appalled by how Nationwide has treated me. This is unacceptable and I will never trust them with my pets again. When I run into an emergency I know Nationwide will NOT be on my side, instead they will threaten me with committing fraud.
Insurer: Nationwide
By: customer