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Fetch Insurance has the worst customer service
Fetch Insurance has the worst customer service I’ve ever experienced. After dealing with them, we decided to switch to Embrace Pet Insurance, which was not only more affordable but also offered a far better experience. The tipping point with Fetch came a month ago when we submitted a claim. They rejected it, claiming the issue wasn’t covered, even though when we signed up, they specifically told us cases like this would be covered. When I reached out for clarification on what exactly the upgraded wellness plan covered—trying to justify the extra cost—they responded with an incredibly passive-aggressive email. Instead of addressing my concerns, they suggested that if I wasn’t happy, I could call to discontinue their service. That incident left a sour taste, and we decided it was time to move on. Over the past few months, we’ve transitioned to Embrace, and now that my Embrace policy is fully active, I called Fetch today to cancel. The experience was just as bad as before. After waiting on hold for 20 minutes—which I could tolerate—the customer service representative who finally answered was condescending and unapologetic. When he asked why I was canceling, I told him it was due to their rude customer service. He completely ignored my response and said dismissively, “Oh, so you already switched then? Okay, all right, you should get an email soon. We’ll cancel your service tomorrow.” Note - I’m not upset about my claim being denied—I understand that businesses need to make money to pay their employees, and I can sympathize with that. What I can’t tolerate, however, is the blatantly rude, negative, and sarcastic attitude of two random Fetch agents I happened to interact with. Either I’ve had extremely bad luck, or Fetch has so many poorly trained agents that even random interactions result in bad experiences. How does a company like Fetch manage to survive in this day and age with such terrible customer service? And how are they still popular?
Insurer: Fetch
By: Chiefe Mo
Fetch Insurance has the worst customer service
Fetch Insurance has the worst customer service I’ve ever experienced. After dealing with them, we decided to switch to Embrace Pet Insurance, which was not only more affordable but also offered a far better experience. The tipping point with Fetch came a month ago when we submitted a claim. They rejected it, claiming the issue wasn’t covered, even though when we signed up, they specifically told us cases like this would be covered. When I reached out for clarification on what exactly the upgraded wellness plan covered—trying to justify the extra cost—they responded with an incredibly passive-aggressive email. Instead of addressing my concerns, they suggested that if I wasn’t happy, I could call to discontinue their service. That incident left a sour taste, and we decided it was time to move on. Over the past few months, we’ve transitioned to Embrace, and now that my Embrace policy is fully active, I called Fetch today to cancel. The experience was just as bad as before. After waiting on hold for 20 minutes—which I could tolerate—the customer service representative who finally answered was condescending and unapologetic. When he asked why I was canceling, I told him it was due to their rude customer service. He completely ignored my response and said dismissively, “Oh, so you already switched then? Okay, all right, you should get an email soon. We’ll cancel your service tomorrow.” How does a company like Fetch survive in this day and age with such terrible customer service? How are they still popular?
Insurer: Fetch
By: Chiefe Mo
Fetch Insurance has the worst customer service
Fetch Insurance has the worst customer service I’ve ever experienced. After dealing with them, we decided to switch to Embrace Pet Insurance, which was not only more affordable but also offered a far better experience. The tipping point with Fetch came a month ago when we submitted a claim. They rejected it, claiming the issue wasn’t covered, even though when we signed up, they specifically told us cases like this would be covered. When I reached out for clarification on what exactly the upgraded wellness plan covered—trying to justify the extra cost—they responded with an incredibly passive-aggressive email. Instead of addressing my concerns, they suggested that if I wasn’t happy, I could call to discontinue their service. That incident left a sour taste, and we decided it was time to move on. Over the past few months, we’ve transitioned to Embrace, and now that my Embrace policy is fully active, I called Fetch today to cancel. The experience was just as bad as before. After waiting on hold for 20 minutes—which I could tolerate—the customer service representative who finally answered was condescending and unapologetic. When he asked why I was canceling, I told him it was due to their rude customer service. He completely ignored my response and said dismissively, “Oh, so you already switched then? Okay, all right, you should get an email soon. We’ll cancel your service tomorrow.” How does a company like Fetch survive in this day and age with such terrible customer service? How are they still popular?
Insurer: Fetch
By: Chiefe Mo
Fetch Insurance has the worst customer service
Fetch Insurance has the worst customer service I’ve ever experienced. After dealing with them, we decided to switch to Embrace Pet Insurance, which was not only more affordable but also offered a far better experience. The tipping point with Fetch came a month ago when we submitted a claim. They rejected it, claiming the issue wasn’t covered, even though when we signed up, they specifically told us cases like this would be covered. When I reached out for clarification on what exactly the upgraded wellness plan covered—trying to justify the extra cost—they responded with an incredibly passive-aggressive email. Instead of addressing my concerns, they suggested that if I wasn’t happy, I could call to discontinue their service. That incident left a sour taste, and we decided it was time to move on. Over the past few months, we’ve transitioned to Embrace, and now that my Embrace policy is fully active, I called Fetch today to cancel. The experience was just as bad as before. After waiting on hold for 20 minutes—which I could tolerate—the customer service representative who finally answered was condescending and unapologetic. When he asked why I was canceling, I told him it was due to their rude customer service. He completely ignored my response and said dismissively, “Oh, so you already switched then? Okay, all right, you should get an email soon. We’ll cancel your service tomorrow.” How does a company like Fetch survive in this day and age with such terrible customer service? How are they still popular?
Insurer: Fetch
By: Chiefe Mo
stephanie t made it real helpful…
stephanie t made it real helpful walking me through the plan i would like very nice and sweet
Insurer: Prudent Pet
By: katelyntrevinogmail.com
Claim Submission
Was able to do all application on line and attach support data. Prompt processing of claim and payment done.
Insurer: Spot
By: Kneale Nemmetz
Thank you very much for making the…
Thank you very much for making the claim process so easy! RiRi’s accident was so unexpected but Your staff was so helpful and kind over the phone. They always are! Thank you! I’m glad I have my pets insured with you!
Insurer: Spot
By: Alice Terriquez
Two new Ragdolls!
Have two new cats. Excellent breeder but I have had cats in the past with cardiomyopathy and another with kidney failure. Seemed logical to start off with some protection if somehow these two Ragdolls had unanticipated health problems. Coverage by insurance has been great!
Insurer: Spot
By: Louise Bergman
They don’t give you the runaround on…
They don’t give you the runaround on your claims!!
Insurer: Spot
By: Luz Parabuac
Superb Customer Service
I filed a high-expense claim in Nov 2024 for my puppy illness. I became concerned when more than a month went by without payment. I called Pets Best customer service, and was helped by Linda. She looked up my claim, agreed that something wasn't right, and sent it to be reprocessed. I received the reprocessed claim within a day! Linda was understanding, receptive and personable. She explained the recent exponential growth of the company, and I completely understood this was a very challenging hurdle. Thank you Pets Best and Linda. I am happy to be your customer.
Insurer: Pets Best
By: Chris T