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I am so grateful to have found this…
I am so grateful to have found this insurance for our dog. Over the past six years, we have filed numerous claims for a bowel obstruction surgery and years of treating epilepsy. I am pretty sure we would not be able to afford the care our dog deserves without this service. I follow instructions with itemized receipts and our claims are processed quickly. They have even reached out to see how are dog is doing.
Insurer: Healthy Paws
By: Kim Root
Feeling grateful for having Healthy…
Feeling grateful for having Healthy Paws Pet Insurance! Less than 24 hours after picking up my one year old pup from five days of boarding, he started showing symptoms of kennel cough. I tried calling the boarding facility (on a Saturday while they were still open) and no one answered or returned my call, as requested. By Sunday the symptoms were terrible and I needed to bring Peanut to the Emergency Vet Clinic. This is something I had tried to avoid by contacting the boarding facility on a Saturday (while my vet was seeing patients). After a battery of tests and X-rays it was determined that my pup had contracted kennel cough (and YES he had the Bordetella vaccine recently). Knowing I had Healthy Paws pet insurance made the decision to go to the emergency vet so much easier. After a night with little rest, I didn't want to wait another day to go to my regular vet. Sunday evening, I received antibiotics and cough suppressant for Peanut and he started feeling better within a day or two. Submitting my claim and requesting reimbursement was fast and simple. All on my phone through the Healthy Paws App. I appreciated the follow up message from Healthy Paws inquiring how my pup was doing after receiving treatment. One note: Do read the fine print of your policy so you understand which costs are covered and which ones are not. Receiving 80% of the cost of this visit (minus the exam fee) is a tremendous help - especially for an emergency visit. I highly recommend getting a Healthy Paws pet insurance policy for your furry loved one!
Insurer: Healthy Paws
By: Karen L
Mostly happy with Embrace from a service standpoint... Last claim submission was frustrating (regardless of approval.)
I've been largely happy with Embrace from a service level. In this particular instance I found myself extremely frustrated. This is regardless of whatever decisions they make regarding my claim. I tried to do everything through the app. The app tried to force me to upload a photo rather than the much easier pdf I received from my vet. By the time I printed the PDF so that I could take a photo, the app constantly and repeatedly crashed. I ultimately completed the claim submission via the website (using the actual PDF from my vet,) but found the submission process very frustrating.
Insurer: Embrace
By: Matthew Lebe
I was helped on 1/13/2025 by B.Walker…
I was helped on 1/13/2025 by B.Walker to change my policy. She was very professional, friendly and patience with my pricing concerns. She advised me of my optional to lower the pricing. After the call, I took the survey but realized I didn’t answer the 3 questions correctly. I was confused in answering them correctly. I wanted to make sure that she received an excellent customer service rating by me. I called Fletch again to explain my concern and to make sure B. Walker got my correct rating. I was promptly helped by A.Mello who gave me the name B. Walker who assisted me. A. Mello was very professional, friendly and understood my concern in making sure B. Walker received my excellent customer service rating. A. Mello and B. Walker were excellent in solving my concerns!
Insurer: Fetch
By: Gayle Peterson Lyons
I was helped on 1/13/2025 by B.Walker…
I was helped on 1/13/2025 by B.Walker to change my policy. She was very professional, friendly and patience with my pricing concerns. She advised me of my optional to lower the pricing. After the call, I took the survey but realized I didn’t answer the 3 questions correctly. I was confused in answering them correctly. I wanted to make sure that she received an excellent customer service rating by me. I called Fletch again to explain my concern and to make sure B. Walker got my correct rating. I was promptly helped by A.Mello who gave me the name B. Walker who assisted me. A. Mello was very professional, friendly and understood my concern in making sure B. Walker received my excellent customer service rating. A. Mello and B. Walker were excellent in solving my concerns!
Insurer: Fetch
By: Gayle Peterson Lyons
I was helped on 1/13/2025 by B.Walker…
I was helped on 1/13/2025 by B.Walker to change my policy. She was very professional, friendly and patience with my pricing concerns. She advised me of my optional to lower the pricing. After the call, I took the survey but realized I didn’t answer the 3 questions correctly. I was confused in answering them correctly. I wanted to make sure that she received an excellent customer service rating by me. I called Fletch again to explain my concern and to make sure B. Walker got my correct rating. I was promptly helped by A.Mello who gave me the name B. Walker who assisted me. A. Mello was very professional, friendly and understood my concern in making sure B. Walker received my excellent customer service rating. A. Mello and B. Walker were excellent in solving my concerns!
Insurer: Fetch
By: Gayle Peterson Lyons
I was helped on 1/13/2025 by B.Walker…
I was helped on 1/13/2025 by B.Walker to change my policy. She was very professional, friendly and patience with my pricing concerns. She advised me of my optional to lower the pricing. After the call, I took the survey but realized I didn’t answer the 3 questions correctly. I was confused in answering them correctly. I wanted to make sure that she received an excellent customer service rating by me. I called Fletch again to explain my concern and to make sure B. Walker got my correct rating. I was promptly helped by A.Mello who gave me the name B. Walker who assisted me. A. Mello was very professional, friendly and understood my concern in making sure B. Walker received my excellent customer service rating. A. Mello and B. Walker were excellent in solving my concerns!
Insurer: Fetch
By: Gayle Peterson Lyons
I was helped on 1/13/2025 by B.Walker…
I was helped on 1/13/2025 by B.Walker to change my policy. She was very professional, friendly and patience with my pricing concerns. She advised me of my optional to lower the pricing. After the call, I took the survey but realized I didn’t answer the 3 questions correctly. I was confused in answering them correctly. I wanted to make sure that she received an excellent customer service rating by me. I called Fletch again to explain my concern and to make sure B. Walker got my correct rating. I was promptly helped by A.Mello who gave me the name B. Walker who assisted me. A. Mello was very professional, friendly and understood my concern in making sure B. Walker received my excellent customer service rating. A. Mello and B. Walker were excellent in solving my concerns!
Insurer: Fetch
By: Gayle Peterson Lyons
Pleasantly surprised
Honestly, I was skeptical, I was waiting for the claim to be picked apart or denied. I was pleasantly surprised when it was paid! I will be singing your praises on all my corgi Facebook pages, this was easy and seamless!!! Thank you
Insurer: Spot
By: TERESE W.
Fetch Insurance has the worst customer service
Fetch Insurance has the worst customer service I’ve ever experienced. After dealing with them, we decided to switch to Embrace Pet Insurance, which was not only more affordable but also offered a far better experience. The tipping point with Fetch came a month ago when we submitted a claim. They rejected it, claiming the issue wasn’t covered, even though when we signed up, they specifically told us cases like this would be covered. When I reached out for clarification on what exactly the upgraded wellness plan covered—trying to justify the extra cost—they responded with an incredibly passive-aggressive email. Instead of addressing my concerns, they suggested that if I wasn’t happy, I could call to discontinue their service. That incident left a sour taste, and we decided it was time to move on. Over the past few months, we’ve transitioned to Embrace, and now that my Embrace policy is fully active, I called Fetch today to cancel. The experience was just as bad as before. After waiting on hold for 20 minutes—which I could tolerate—the customer service representative who finally answered was condescending and unapologetic. When he asked why I was canceling, I told him it was due to their rude customer service. He completely ignored my response and said dismissively, “Oh, so you already switched then? Okay, all right, you should get an email soon. We’ll cancel your service tomorrow.” Note - I’m not upset about my claim being denied—I understand that businesses need to make money to pay their employees, and I can sympathize with that. What I can’t tolerate, however, is the blatantly rude, negative, and sarcastic attitude of two random Fetch agents I happened to interact with. Either I’ve had extremely bad luck, or Fetch has so many poorly trained agents that even random interactions result in bad experiences. How does a company like Fetch manage to survive in this day and age with such terrible customer service? And how are they still popular?
Insurer: Fetch
By: Chiefe Mo