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Better than my human insurance!
I inherited Bailey, a 9 year old mini dachshund, when my mom died and the first thing I did was look into insurance for him. After comparing various providers, I found that Pets Best was the only one willing to insure a dog over 7 that had a history of seizures from over 5 years ago. I took out the insurance for my piece of mind, but quickly found I needed it when Bailey went through a series of ailments and mishaps, including a broken toe! The real challenge came a couple months ago when he was diagnosed with kidney stones, hypercalcemia, and hyperparathyroidism. Over the last six weeks, he has undergone a series of treatments and surgeries to correct the situation and the vet bills were astronomical. After all the trips to the vet, he is now recovered from his ailments and was given a clean bill of health! I am happy to report that within 24 hours of submitting my claim for reimbursement, I received an e-mail informing me the claim was approved and I would receive a check within 7-10 working days. I couldn't be happier with this company and highly recommend them to anyone who owns pets.
Insurer: Pets Best
By: Michele
1st claim trupanion
I am delighted the way trupanion handled my claim it took about a week for confimation e mail they called a few days later I got the check over the weekend 90% coverage on Cupidos diagnostic I am so happy to have good insurance I lost my last boy to crf and hepatitis
Insurer: Trupanion
By: jim
1st claim trupanion
I am delighted the way trupanion handled my claim it took about a week for confimation e mail they called a few days later I got the check over the weekend 90% coverage on Cupidos diagnostic I am so happy to have good insurance I lost my last boy to crf and hepatitis
Insurer: Trupanion Canada
By: jim
Watch out for incident limits
I had a Pets Best policy for 3 years. My wonderful boy has allergies and will have to have them treated for the rest of his life. The per incident amount on the plan is $2500 I used that amount in two years. Pets Best considers the incident to be anytime that problem happens so in reality they only cover chronic conditions up to the limit. I have changed to a VPI plan they won't cover the allergies (they are pre-existing) but they let me know exactly what I am getting and honesty is important to me!
Insurer: Pets Best
By: Claire
They are not too bad for the money
They are reasonable-the monthly fee is affordable. They only pay 80% of what they feel is fair and reasonable. My last claim they did not pay any thing bacause they said it was hereditary, although all the tests came back normal. I think they are trying to say that my dog has boxer myocardia. But there was no sign of it found. So therefore I am very dissapointed with them right now, and I have appealled their decision, I just wish I would have found this web site before I picked the insurance company.
Insurer: ASPCA
By: Mary
the best customer service
my two cats haveen member of ASPCA for almost two years,not to mention every time i called with conserns and question i been educated with the most caring voice and advise.recently i lost one of my cat due to hte sudden illness every claime i submited review fairly with speed, prouces,i am so happy and totaly satiesfy by joyning with, this insurance company(ASPCA) above all the best sweet caring knowlegable reprasentive thank you for all the love and careing.
Insurer: ASPCA
By: maria
We LOVE Embrace!
I simply cannot say enough about this company! If only humans could have this level of customer service, care, premium cost and compensation! Our dog was abandoned and 'walked' into our life with no collar and underweight. We hadn't had a dog in 10 years and I had no idea of current costs. At the dog park there were several people talking about their experience with pet insurance companies,(I had never heard of it), so I researched AT LEAST 7 companies, compared rates but was sold when I called Embrace. I spoke to a 'live person' who answered questions I didn't even know I had until she started informing me of all they offered. Kodo (mixed Rotty & ?) developed an allergy that involved many visits to the vet within the first few months of coverage and they covered it so well. But the most surprising and most AMAZING fact is they are also covering Kodo's accupuncture treatments!!! He has a possible torn ACL and after researching all the pros & cons of surgery, I knew there had to be another way. I found a terrific new, ultra-forwarding thinking vet whose methods are working without surgery. I was concerned Embrace wouldn't cover the charges and was worried how to fit these treatments into our budget but that isn't a concern anymore!!! I am so confident in Kodo's coverage that a lot of stress has been alleviated. I wish Embrace would advertise more or at least send out promo material to every vet they receive a claim from. I talk about them everywhere there are animals and owners! We chose the premium coverage & it is still less than a tank of gas for my vehicle! You can't receive better insurance anywhere else.
Insurer: Embrace
By: Wina
Poor customer service
I have had my elderly lab insured with them for almost 10 years. The premium has continually increased with decreasing coverage (most recently $102/month). They also have a manifest clause in the coverage that does not cover a condition from one plan period to another for 6 months. Basically, an existing condition is only covered for six months such as osteoarthritis. The customer service representatives are courtesy but are not knowledgeable about the details of the policy. Lastly, they charge a 10% cancellation fee. I
Insurer: ASPCA
By: Barbara
Outstanding in every way!
I have 3 pets signed up with Pets Best. 2 cats and 1 dog. 2009 has proven to be a very trying year with all 3. The dog had developed a violent cough. After seeing the regular vet he was off to a specialist. $1568 later we have a diagnosis of "allergic chronic bronchitis". Multiple claims were put through for this dog. Every single one was paid at the 80% after deductable. Checks were in my mailbox in less than 10 days. My out of pocket expense? $333. I've called several times with questions and have had great support from the customer service team. The cats have gone back and forth this year with Irritable Intestinal disease. One had to have a barium sweep. Both have cost me hundreds of dollars! Pets Best again paid the 80% after deductable in record speed. No questions asked! I have heard stories from friends and colleagues about other pet insurance companies. I am so glad I went with Pets Best. I have nothing but good to say about this company. Smartest decision I ever made.
Insurer: Pets Best
By: Lisa
ASPCA Pretty Decent
My 1 1/2 year old tcup yorkie was recently very sick and passed away. The vet bills from her 5 day hospital ordeal were over 1800.00. After submitting my bills I was pleased to be reimbursed for 900.00. The vet was unable determine the cause of illness and wrote a few things that could be considered genetic so I was concerned that they would not pay for her diagnosis. Much of her treatment included medicine which I do not believe I was covered for. I found their customer service very helpful and payment was quick and easy. I was also pleased that they cancelled my policy without charging me additional premiums since my pet passed away.
Insurer: ASPCA
By: Sue