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Terrible Customer Service. Slow Claims Processing
I submitted the same claim 3 times to Trupanion. First by regular US mail. I never heard back. When I called to check, they had no record of the claim. Second time, the claim was faxed by the vet. Still no word. I called again and once again Trupanion claimed they never received it. The vet faxed it for the 3rd time and I finally received an e-mail that the claim was under review. It took a total of 9 months to get them to review the claim. Half way through the process, we stopped paying our premium because of the poor service. We honestly felt like we had been duped. When I finally heard back after the 3rd submission, they claimed they could not process it because we had not paid our premiums for the last few months, even though the INCIDENT HAD OCCURRED WHEN OUR PREMIUMS WERE UP TO DATE. I am still haggling with them over this. DO NOT USE TRUPANION.
Insurer: Trupanion
By: Jodie
Highly recommend Embrace!
I purchased the policy because in the past, I have endured having to lose a beloved pet due to lack of funds for an expensive treatment. When I rescued Scooby I decided to give this a try. I researched and decided on Embrace because of the favorable reviews. Along with major medical, I purchased a wellness rider and I have to say that I am thoroughly impressed with the service, the courteousness of the representatives and the efficiency of the entire process. Payment was promptly and accurately rendered. Follow-up was also prompt and greatly appreciated. I will definitely recommend Embrace and in fact, have already informed my vet that I was extremely pleased and would they recommend Embrace to their clients. Thank you!
Insurer: Embrace
By: Ana
Personable service
I switched from another pet insurance which sold out several times. Although they seemed "functional" they never provided the personable service I have received to date. The claims are handled very quickly and the e-mail conversations are wonderful. Very detailed and again, personable. They really seem to care how both you and your pet are doing. I love them, so does Pearl and Shiner, they say "thanks".
Insurer: Embrace
By: AJ
Can't say enough good things about Embrace!
Our rottie was diagnosed with severe hip dyslasia before his first birthday earlier this year. He had his first surgery in May and the second one just last week. Both times, working with Embrace Pet Insurance has been such a smooth and easy process. Embrace and the fantastic people who work there, made everything simple not only for us, but our vet's office as well. I really cannot say enough good things about them and am grateful that of all of the insurance companies out there, we chose Embrace.
Insurer: Embrace
By: Helen
Great policies and easy claims
I just had my first experience with submitting a claim to Embrace; It was very painless and smooth.The claim form is as simple as it can be; They kept in touch throughout the process and kept me informed of what was going on (and were very nice); When they processed the claim, I got an email detailing exactly what they will reimburse and why, so I knew even before I got the check in the mail.
Insurer: Embrace
By: Yana
Best Pet Insurance Company Around
We have had embrace for almost a year and within this year our puppy has gotten sick and even been hospitalized for ingesting a toxin. Embrace has been prompt with every single claim and keeps us informed and never hesitates to answer our questions. Human health insurance companies could truly learn something from Embrace.
Insurer: Embrace
By: Sam
ASPCA-Great Pet Insurance
ASPCAHartville insurance is amazing pet insurance. The customer service dept people are always available and helpful. They are very good at taking "insurance speak" and turning it into simple english. They are willing to take the time to help you pick the kind of coverage that you can afford and what is best for your pet. Claims are processed quickly and there are no hidden conditions or statements. Checks arrive quickly when claims are filed
Insurer: ASPCA
By: Donna
Thank God for Pet Insurance
At age 50, figuring I was ripe for some company, I acquired two littermates from Cat Rescue and a beauty from the give-away bin at the pet store. I suppose because I was so nervous about assuming responsibility for any living thing, I acquired PetsHealth Insurance for medical emergencies. It is deducted from my pay check and I don’t even notice the deduction. All of this was twelve years ago. Two of the cats are now 14, and the other is 12. Last year, one of the littermates and the long hair beauty developed thyroid cancer, and I was totally unprepared to absorb the cost of 1) the surgery and 2) the radiation treatment that the second one had to have because she had already lost so much weight, PetsHealth answered my claims within a month after I filed them, and I am happy to report that both girls are now healthy again. I know I won’t have them forever. I also know that cat owners often throw money away on junk but balk at the important health care costs that insure a happy cat. I’m a firm believer in having health insurance on any pet that I own, first because I am not even remotely wealthy, and second, because it would be immoral not to. Veterinary costs often seem as high as medical costs, and very few of us can absorb the costs out-of-pocket. I am so grateful that I had my PetsHealth insurance Plan to cover Cosima’s and Babette’s medical emergencies. Jim Carmichael Greensboro, NC
Insurer: ASPCA
By: Jim
Fabulous Service!!!
My pet cat Squiggy was run over by a car & sustained major Neurological damage plus multible breaks in his back and legs, after a long 2 month stay in hospital & several pins , he is now walking & functions are returning to him. I was so glad after reading up on several Ins. Companies that I chose Pet Embrace because everyone I dealt with were wonderfully compassionate & helpful. My bills were substantial of which Embrace paid $10,000 with-in two weeks after receiving the information required. If anyone decides to get ins. for your pet I highly recommend Pet Embrace. Thank You for everything.
Insurer: Embrace
By: Patricia
Just like every other company
ive been with apsca since 11/08 and i think the coverage is great. i mean they do have that sucky "reasonable costs" clause but from the comparisons ive been doing every company has the same thing. The thing that i like most is that you can add extra coverage called continuing care...(something i dont remember exactly what its called) but i got that for an extra like 9 bucks a month and that makes it so i dont have to worry about taht 180 days thing everyone keeps talking about. Maybe that would help some other people if they were to look in to that? Other than that i dont think its bad at all.
Insurer: ASPCA
By: Ashley