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Customer Service is Excellent!
One day after his first birthday, our Siberian Husky had health issues. All I can say is ... "thank goodness for Trupanion". My experience with this company has been a very positive one. Claims are processed quickly. Customer service is excellent! I would have no hesitation in highly recommending Trupanion.
Insurer: Trupanion
By: Cindy
Can never talk to anyone; takes forever to pay.
Gus had three different claims. ASPCA was next to impossible to get someone to talk to, putting me on hold for more than ten minutes twice this last time(then I gave up and hung up). It could take over four weeks to get reimbursement, even if all information was faxed immediately. Once I was told they didn't receive the faxed material, as their fax number had changed(of course they didn't let policy holders know of the change). I was told they would 'expedite' the claim. Even then, weeks went by. I am currently starting my fourth week of waiting after faxing claims to them and e-mailing them to tell them what a lousy company they are and specifics about the last, and final, claim. I finally got a call from them, and was told they would 'expedite' the claim(sound familiar?). Gus deserved better in his short life. He didn't deserve ASPCA.
Insurer: ASPCA
By: Otis(not
Very good
The dealings I have had so far with Embrace have been very positive. Customer service reps have been very nice & pleasant to speak with. The claims dept kept me informed of my claim status and so far I am pleased with Embrace insurance.
Insurer: Embrace
By: Nona
Worry-Free
If you think of your pet as your child, then Trupanion will be by your side. My Maremma Sheepdog is going to be six years old and has recently gone through ACL surgery. My friends & co-workers thought I was stupid for getting insurance when Kira was six months old. The same people are now feeling stupid for judging me. If Kira lives a happy healthy 15 years, it's priceless to know that I have done everything possible to make her life great! Thanks to Trupanion, I know i've done my job as a responsible pet owner.
Insurer: Trupanion
By: Kira
Worry-Free
If you think of your pet as your child, then Trupanion will be by your side. My Maremma Sheepdog is going to be six years old and has recently gone through ACL surgery. My friends & co-workers thought I was stupid for getting insurance when Kira was six months old. The same people are now feeling stupid for judging me. If Kira lives a happy healthy 15 years, it's priceless to know that I have done everything possible to make her life great! Thanks to Trupanion, I know i've done my job as a responsible pet owner.
Insurer: Trupanion Canada
By: Kira
Working good so far
Actually bought this policy to combat Murphy, you know, the guy with all the "laws". Have not needed this as much as we thought in the first 5 months, so that is good but we did have a few claims which have simply been applied to our deductible which we haven't met (yet), but I'm waiting for that next injury with my active dog that will cost me $500. At that point, I can give full accolades of coverage. We did do the extra paperwork neceassry to waive the 6 month ortho report, this was simple. However, we had to go back and forth a couple times with the Embrace team and our Vet to clarify some conditions that were at first deemed existing or re-occuring conditions that would not be covered. Once we had this cleared up, things have been smooth. I recommend that you follow up with Embrace and your vet promptly if you see any restrictions put to your policy. Often the evaluation from Embrace is based on literal words on reports and appeared to be taken out of context. Our vet had to clarify illness reports.
Insurer: Embrace
By: Nick
First claim ever
We chose trupanion after several research and we had to submit a claim a few months after subscription, for urticaria. At our great surprise, 90% of the cost have been covered by the policy, even the 100$ emergency fee because there was no clinic open during the weekend of the illness.
Insurer: Trupanion
By: Kevin
First claim ever
We chose trupanion after several research and we had to submit a claim a few months after subscription, for urticaria. At our great surprise, 90% of the cost have been covered by the policy, even the 100$ emergency fee because there was no clinic open during the weekend of the illness.
Insurer: Trupanion Canada
By: Kevin
$200 reimbursement for spay received in a week!
Opted for the wellness plan for our pup, knowing that with vaccines & spaying would easily hit > $200. Received our check for $200 (max/yr) within 7-10 days of submitting. Great service!
Insurer: Embrace
By: Tim
Fantastic! Customer Service Plus More
Can't believe I am about to wax poetic about an insurance company (aren't they the bad guys?) but here goes-- Reasons to use Embrace: 1. Transparency. Send them your dog's medical records and they will tell you what they won't cover. If you don't like the result they will refund your first month's premium, so you know ahead of time what won't be covered. There are no hidden schedules of "customary charges" that you are not allowed to see. Send them a vet bill and they send you the percentage you paid for with an explanation. And oh yes, you get a real person's name to email or talk to if you have a question. 2. Customer Service on every level. They email you when they have received the fax from your vet or from you with the claim. They email you when they have examined the claim and tell you what amount will be reimbursed with it broken down (in English not insurancese) and when they will send the check (within 15 days so far). 3. They actually send the checks when they say. 4. Above and beyond: Embrace recently emailed me to ask if I had received a check (I had not emailed them).I had not received it so they informed me that they had reissued the check and gave me the date when to expect it. Several days later a hand written note of apology and a $5 Starbucks gift card arrived as they had apparently been having a problem. The new check arrived promptly thereafter. Who does that? 3..Flexability: choose your pet's plan (and if the rates seem higher than some other plans check whether those plans pay on the actual vet bill or not. You get what you pay for).
Insurer: Embrace
By: Elizabeth