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Made losing our puppy less stressful
When our puppy was diagnosed with a rare, fatal cancer, and ultimately euthanized, Trupanion processed the claim quickly and without question. It also made it easier to approve the necessary diagnostics without worrying how we'd pay. Thanks, Trupanion, for making a sad situation a little less stressful.
Insurer: Trupanion Canada
By: trudi
We have been with with Trupanion for 3yrs.
We have been with with Trupanion for 3yrs.Filling a claim has been easy and I had my claim results fast ,in 2 days. My dog Maggie and I highly recommend .
Insurer: Trupanion Canada
By: Stephen
We had just received a grace diagnosis for our pet and Kelsey was very caring and thorough
We had just received a grace diagnosis for our pet and Kelsey was very caring and thorough
Insurer: Trupanion Canada
By: Samantha
Dogs do easily get expensively sick!
We appreciated the special attention given to our claim, both by the Vet staff and you.
Insurer: Trupanion Canada
By: Marilyn
Very easy to deal with.
Very easy to deal with.
Insurer: Trupanion Canada
By: Marc
Trupanion allowed us to save our dog.
Trupanion is making it possible for us to give our dog a longer life. Payments are always prompt. Insuring with Trupanion is one of the best things we have ever done. We are grateful.
Insurer: Trupanion Canada
By: Pat
Excellent service, highly recommend
The chat function is ideal to quickly find out if there is coverage. The turnaround time on claim submittals are quick and the text feature is excellent for letting me know status of claims. The upload of the claim couldn't be simpler now that it's streamlined with just an invoice submittal on an existing condition. I appreciate the detail in the documents for what is remaining on deductible and the dates of service. Excellent customer service that doesn't require a lot of effort on my end to navigate uploads, questions and research.
Insurer: Trupanion Canada
By: Ashley
Prompt thorough reply
Prompt thorough reply
Insurer: Trupanion Canada
By: Thien-An
Terrible first time claim experience!
My claim has been appealed because I have been charged two deductibles for a single procedure. It has now been over a week since my dog had this procedure completed and other that the appeal is under review I have heard nothing! My vet has been absolutely great in acting on my behalf but I am the client! How about letting me know what the hell is going on. First claim after more that six years of paying premiums and I am completely disgusted by this experience!!!
Insurer: Trupanion Canada
By: Neil
Karisssa was very quick and friendly and helped us out right away
Karisssa was very quick and friendly and helped us out right away
Insurer: Trupanion Canada
By: Megan