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Great Initial Response
This is my first experience with Embrace and so far it has been exactly what was promised. The claims process has been easy and reimbursement timely. I am very satisfied.
Insurer: Embrace
By: David
LOVE THEM
MY DOG WAS ATTACKED BY A PIT BULL AND I SENT IN THE CLAIMS, AND PET BEST INSURANCE WAS VERY PROMPT TO MAKE PAYMENTS, AND BEST OF ALL THEY REALLY TAKE THEIR TIME EXPLAINING THE BENFITS THAT I HAVE, I WOULD RECOMMEND THEM TO ANYONE, TO MY FRIENDS, THIS IS ONE COMPANY I TRUST VERY MUCH, THE PEOPLE THAT WORK THEIR ARE VERY WONDERFUL, I'M SO HAPPY I HAVE PETS BEST, I WILL BE WITH THEM FOREVER LOVE YOU
Insurer: Pets Best
By: FRANK
Waste of time and money!
The insurer does a disservice to the AKC name. They work really hard at one thing . . . denying your claim. I recently submitted a claim for a visit to the vet resulting from my dog ingesting a foreign object that irritated and lacerated his esophagus/larynx. Luckily he passed the object. However, he was subsequently left with an irritated throat and cough. The claim was denied because the policy does cover "coughs" . . . . Umm, that was the result of the injury, not the symptom! Their response was to ask whether or not I filed a claim for reconsideration as if that is standard operating procedure. As this is the second time I've been forced to jump through multiple hoops, I'm guessing it is. Moreover, after talking with one of their representatives who admitted the error, I learned that had they adequately considered my claim initially it would have been denied because they only cover such injuries it the foreign object was actually removed surgically! My point is their policy is nothing but loop holes. I'm not wasting one more second dealing with these buffoons. If you like beating your head against a concrete and wasting copious amounts of time filing paperwork, then this is the policy for you!!!!
Insurer: AKC
By: Craig
Raised rates by 33% w/no claims ever made
While their customer services reps are very very nice, that doesn't in any way mitigate the fact that they raised my dog's monthly premium by 33% and my other dog is set for the same increase when her premium hits the 12 month mark early next year. While I expect modest yearly increases, no amount of justifying can explain this rate increase. In the 12 months I've had my dogs insured with them I've not made one claim. One customer service rep made it sound like the rate increase was specific to CA, but I am on a breed-specific board and I can tell you, the rates are going up by leaps and bounds all over the 50 states. I switched my dogs to Healthy Paws, which is based on the same model as Trupanion. I had assurances from them, verbally and in writing, that yearly premium increases are in the 5% - 7% range.
Insurer: Trupanion
By: Seeh2o
Raised rates by 33% w/no claims ever made
While their customer services reps are very very nice, that doesn't in any way mitigate the fact that they raised my dog's monthly premium by 33% and my other dog is set for the same increase when her premium hits the 12 month mark early next year. While I expect modest yearly increases, no amount of justifying can explain this rate increase. In the 12 months I've had my dogs insured with them I've not made one claim. One customer service rep made it sound like the rate increase was specific to CA, but I am on a breed-specific board and I can tell you, the rates are going up by leaps and bounds all over the 50 states. I switched my dogs to Healthy Paws, which is based on the same model as Trupanion. I had assurances from them, verbally and in writing, that yearly premium increases are in the 5% - 7% range.
Insurer: Trupanion Canada
By: Seeh2o
Excellent Insurer
My 12 year old Golden Retriever,Tucker, had his spleen and a tumor removed and was diagnosed with Hemangiosarcoma,an aggressive, malignant cancer. We were devastated,His surgery,ICU,medications and aftercare cost over $7,000. I submitted claims and they contacted the Veterinary hospital for some fill in info. Within about 2 weeks I was reimbursed almost $6,000. This is a wonderful plan and the customer care at Pets Best is second to none.
Insurer: Pets Best
By: Rickie
I am so glad we had pet insurance in place for Sti
Claims were easy to file and service was relatively fast.
Insurer: ASPCA
By: Diane
Good Coverage
They have great cvoerage and I have been insured for several years. Only down side is claims processing seems to have slowed down recently. i used to get an email almost immediately when I faxed in a claim and check mailed within 10 days. Now it is 10 business days before you hear anything and about another week to get the check. Still ot bad you get reimbursed in under 30 days, (better than my health insurance).
Insurer: Embrace
By: Cindy
A Great Insurance Company
I have been a member for less than a year. So far the service is exactly what I expected. I think the cost is reasonable and the service is great.
Insurer: ASPCA
By: Peter
Better than any other pet insurance company.
I researched different insurance companies and found upon numerous reviews that Embrace was the best. I opened up a policy with them for my 4-legged baby, .Muzby. A few months later I found out he tore the ACL in his right knee. This was my first experience with Embrace. It went very smoothly. It is now 10 weeks later...and Muzby just tore his ACL in his left knee. He just underwent surgery yesterday...and I already have my information from Embrace stating that he is covered and all I will have to pay after it is all said and done is the 10% of the total bill since we already met our yearly deductible from the first surgery. Thank you Embrace....Muzby has had a rough start to his life as he is still only 2 years old....without your coverage...I don't know what I would do....as I love him. Thank You! PS....I told everyone at work about your company...I hope I bring you many more customers!!!
Insurer: Embrace
By: Amy