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Great Service
ASPCA offers me piece of mind.
Insurer: ASPCA
By: Will
Excellent
As soon as Trupanion recieved the forms from the Vet they processed the claim without delay. When I called before the surgery they answered all of our questions so we had a complete understanding of our coverage.
Insurer: Trupanion
By: Tracey
Excellent
As soon as Trupanion recieved the forms from the Vet they processed the claim without delay. When I called before the surgery they answered all of our questions so we had a complete understanding of our coverage.
Insurer: Trupanion Canada
By: Tracey
Good customer service reps
It took a while to get reimbursed for a recent service but all in all everything went well. Previously things had gone more quickly but they explained to me that they were using a new program and it was taking longer to process claims.I thank you again for helping me with my Ziggy and Zoey!
Insurer: Embrace
By: Lin
Pets Best is saving me
So glad I chose them. They are quick to review and reimburse and I would be in serious financial turmoil if it weren't for their illness coverage helping me pay for emergency and treatment costs for my dog. Thank you sooo much!!
Insurer: Pets Best
By: Christine
ASPCA Pet Insurance
I have had ASPCA Insurance for over a year now after transferring over from VPI. To date I have encountered multiple issues: Customer Service Phone Line - busy for over 10-15 minutes, requests leave a message, they do not call you back; losing claims - fax confirmation of their receipt of claim, while they don't seem to know where the claim is; no notification of claim status after 2 months; repeated emails and phone calls not answered appropriately by provider. I am sorry that I switched to their insurance.
Insurer: ASPCA
By: Disgruntled
Claim processing slow!
I have had Embrace coverage (Wellness & Illness) since August of 2011 for my three dogs. Unfortunately I have had several experiences on different claims over the past 6+ months that I have had to call and follow up on. Eventually I do receive payment on the claim. The most recent incident was on two wellness claims that were submitted on February 17, 2012 I followed up on March 5, 2012 and finally received reimbursement on March 10, 2012. No explanation could really be given on way the claims had not been processed. I would recommend Embrace Pet Insurance for the coverage that they offer compared to other insurance companies, but I would caution anyone about the slow processing of claims.
Insurer: Embrace
By: Debbie
Excellent insurance & customer service
Purchased this insurance when I adopted a neighborhood cat, Miso. He was an older feline and we believe he received an abscess from a spider bite. He was very sick and it took months for him to recover. ASPCA pet insurance paid the claims quickly and I was satisfied with amounts of reimbursement. Then last year he became very sick with numerous liver and pancreas problems. Again, ASPCA Pet Insurance paid the maximum amount of my policy quickly. Miso passed away last month and when I remembered to cancel the policy I had a refund of my premium in less than a week. They also sent a condolence card which I very much appreciated. I will definitely purchase this insurance again when I adopt a new pet.
Insurer: ASPCA
By: Eileen
Great Experience
Trupanion if very easy to deal with and extremely efficient, I would recommend them to any pet owner. Every time I send it a claim it is dealt with fast.
Insurer: Trupanion
By: Katrina
Great Experience
Trupanion if very easy to deal with and extremely efficient, I would recommend them to any pet owner. Every time I send it a claim it is dealt with fast.
Insurer: Trupanion Canada
By: Katrina