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We might not always agree, but I was treated well
I have had this coverage for my puppy since I brought her home at 8 weeks old. Overall, I am pleased with this company's service. Pros: Every contact I have had with customer service has been pleasant, even if the result was not what I wanted. Their employees are friendly and helpful, which is unique, unfortunately. Also, I have received my reimbursement checks in a timely manner. Cons: This probably is true of most companies, but I generally find that their idea of what procedures should cost, even though it is supposedly based on the average for my region, is incorrect. Out of all the claims I have submitted (and my, we have had many!), only one matched the expected cost (an emergency room visit, of all things). Overall, I expect an insurance company to be outright sleazy, and I was pleasantly surprised by this company. I will continue to renew my coverage for the inevitable catastrophe.
Insurer: ASPCA
By: Ace's
Great service!
I have been very pleased with the customer service and coverage through Embrace. The wellness coverage is a great option and so far are the only claims I have submitted (thankfully my dog has not needed other care yet). The claims were handled promptly and I was given email updates when my claims were received and processed. Any questions I have had were handled promptly and thoroughly, so I feel very confident in the overall coverage and service from Embrace.
Insurer: Embrace
By: Liz
First Time Dog Owner
I am a first time dog owner but have seen the vet bills my daughter has had to pay out of pocket for the care of her dog. I rescued Annie from a shelter and they could give me no idea of her breed mixture. I just know one thing, she loves to run and run hard! Even though she was only 1 year old when I got her last year, I feared for her breaking bones or getting hurt from her intense love for running and playing, so I took out pet insurance with ASPCA. She hasn't broken any bones yet, but I have had two other situations where she needed vet care in the last couple of months. I was certainly pleased to receive a reimbursement from the insurance company for some of those bills.
Insurer: ASPCA
By: Annie
Great Dental Coverage for teeth cleaning
I have had a couple of different pet insurance plans over the years, but with Embrace I never have a single regret or complaint. Great customer service, clear breakdowns about what is covered and what isn't. My dog Griffin has the dental coverage on top of the regular pet insurance plan. And it is even easier, no copay just an amount cap. Only issue I had was getting my vet to send the information to Embrace, which was kinda funny that the couldn't follow the directions but hey it can't always go smoothly. Awesome insurance, I am never gonna switch.
Insurer: Embrace
By: Patrick
What you sign up for is what you get.
The claims (once received) have always been processed quickly. My only complaint is the fax number listed, but they have provided me with an alternate number because some clients have had issues with the listed fax number. Fast claim turn around time.
Insurer: Trupanion
By: Diane
What you sign up for is what you get.
The claims (once received) have always been processed quickly. My only complaint is the fax number listed, but they have provided me with an alternate number because some clients have had issues with the listed fax number. Fast claim turn around time.
Insurer: Trupanion Canada
By: Diane
Outstanding Company!!
I highly recommend this company to every animal owner. They not only offer you outstanding benefits but they handle your claims so efficiently and quickly. The entire staff is so courteous and goes out of their way to make your experiences with them go as smoothly as possible. I've had nothing but good experiences with them. T
Insurer: Trupanion
By: Anne
Outstanding Company!!
I highly recommend this company to every animal owner. They not only offer you outstanding benefits but they handle your claims so efficiently and quickly. The entire staff is so courteous and goes out of their way to make your experiences with them go as smoothly as possible. I've had nothing but good experiences with them. T
Insurer: Trupanion Canada
By: Anne
Review ASPCA Pet Insurance
Nothing really. You send out updates regarding claims immediately upon your receipt and pay soon thereafter if said claims are covered.
Insurer: ASPCA
By: Teresa
extremely pleased, love the email communication an
i was very challenged to choose an ins. co. for my pet. after researching, and on a wing and a prayer i went with embrace. i am extremley pleased with the service so far. i have been with them a few years and my pup has had no major illness or injury, just shots and wellness exams. i guess time will tell if i ever need major care i`ll hope that embrace will come through.
Insurer: Embrace
By: suzanne