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Embrace Customer Care is Efficient and Thorough
My cat was treated recently for a gastrointestinal problem, and submitting my claim with relevant documentation was a pain-free process, thanks to the timely and efficient communications of the Customer Care Staff. E-Mail messages were well-written and easy to understand, and my questions and requests for clarification received quick and thorough responses. Thank you!
Insurer: Embrace
By: Lei
Fantastic!
Trupanion has helped us with our dog's life long ailment with helping us with all of our questions and our mounting doctor bills. They are very accessible both morning and night and walk you through the process if there are any issues. I would highly recommend them as they are affordable and tailor to your needs. Thank you Trupanion!
Insurer: Trupanion
By: Nic
Fantastic!
Trupanion has helped us with our dog's life long ailment with helping us with all of our questions and our mounting doctor bills. They are very accessible both morning and night and walk you through the process if there are any issues. I would highly recommend them as they are affordable and tailor to your needs. Thank you Trupanion!
Insurer: Trupanion Canada
By: Nic
they are theives
I have been paying 22 a month for a year, I took my cat three times for eye problems, they said I had to follow up or I would not be paid, now they are refusing to pay at all because she had problems when she was a baby. Most kittens have eye issues so I think they just want to find an excuse to not pay me Do Not waste your money
Insurer: Trupanion Canada
By: Pamela
Disappointed
This is the first claim in eight years I have made with the ASPCA plan. It is $1,177 for diagnostic xrays, visit and mediation, and two-and-a-half months after I filed it, it still has not been paid. I received an email after a month saying they needed more info from the vet, then another the next week saying they got it. Nothing since then. Called last week and they said they would expedite payment. Nothing yet. Very frustrating and disappointing experience.
Insurer: ASPCA
By: Chris
Excellent
Rating: 10 - excellent service. Claim paid within 2 weeks. Great customer care. Jenna (claims embracer)excellent!!!
Insurer: Embrace
By: Tom
EXCEPTIONAL, EXCELLENT PET INSURANCE
If there was one company to compare healthy paws insurance with, it would be Nordstrom. They go above and beyond in their customer service. All questions are promptly answered whether it be through e-mail or phone. There's no catches with this company, they are upfront about what they'll cover. My dog ended up having to go to the emergency room for various complications, died, but was resuscitated. He was hospitalized for several days, racking up a bill of approximately $3,000+. The claim was processed within the day, reimbursement check was in the mail within a week! I got back $2700+. They are great with following up before and after the claim, seem to show care for our pets. I cannot recommend this company enough, this is the insurance company to get for your dog! Thank you Healthy Paws!!!
Insurer: Healthy Paws
By: Tom
Wow, what a help in these tough times
I have this coverage on my Rottweiler, Alixis, for about 6 months. The premiums seem reasonable to me for the coverage provided. I was purchasing peace of mind. Recently I had to get surgery on my dogs foot, come to find out later it was cancer. After another surgery to have all the cancer removed I felt very satisfied and also felt that the reimbursement rates were clear and fair. If I could suggest a change to the coverage, it would be in the payback plan. If the pet insurnace could go to a more paperless system by sending back the reimburements to peoples bank accounts or CC that would be great. Overall, I have had a very positive experience with the coverage, and will purchase it again in the future.
Insurer: ASPCA
By: Glen
We might not always agree, but I was treated well
I have had this coverage for my puppy since I brought her home at 8 weeks old. Overall, I am pleased with this company's service. Pros: Every contact I have had with customer service has been pleasant, even if the result was not what I wanted. Their employees are friendly and helpful, which is unique, unfortunately. Also, I have received my reimbursement checks in a timely manner. Cons: This probably is true of most companies, but I generally find that their idea of what procedures should cost, even though it is supposedly based on the average for my region, is incorrect. Out of all the claims I have submitted (and my, we have had many!), only one matched the expected cost (an emergency room visit, of all things). Overall, I expect an insurance company to be outright sleazy, and I was pleasantly surprised by this company. I will continue to renew my coverage for the inevitable catastrophe.
Insurer: ASPCA
By: Ace's
Great service!
I have been very pleased with the customer service and coverage through Embrace. The wellness coverage is a great option and so far are the only claims I have submitted (thankfully my dog has not needed other care yet). The claims were handled promptly and I was given email updates when my claims were received and processed. Any questions I have had were handled promptly and thoroughly, so I feel very confident in the overall coverage and service from Embrace.
Insurer: Embrace
By: Liz