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A Company That Follows Up
I have two pets insured with ASPCA Pet Insurance. When a claim is submitted, whether by email or by fax, I always receive a phone message or an email stating the claim was received. When payment is made, I receive another phone message stating the claim was paid and reimbursement is on the way. What more can one ask for from a company. Great follow-up, timely reimbursements and the knowledge that my some of the monies spent in vet fees when my pets have an accident, will be returned to me. Everyone is so cordial on the phone and so very helpful. My hat goes off to the person that trains the customer service personnel.
Insurer: ASPCA
By: Lori
Efficient and Honest
This was my first experience with pet insurance, and I am so pleased that I had it. My dog had a large claim. Embrace did not question any expense and paid quickly.
Insurer: Embrace
By: Effie
PetsHealth
I submitted my claim and I was reimbursed for the understood amount.
Insurer: ASPCA
By: Jason
Embrace is grerat!
I've been with embrace for two years now, and I couldn't be more satisfied. The customer service is perfect, reimbursements are timely and accurate and the monthly autodraft makes making monthly payments easy.
Insurer: Embrace
By: Jess
Peace of Mind
I am a use customer to Embrace. I had previously been a cusotmer of VPI which is another pet insurance. I have found Embrace to be a much better company for a few reasons: 1)better coverage at a lower price 2)response time from a representative has been awesome 3) reimbursement checks are prompt 4)follow-up from a representative is quick. Knowing my pet, Roxy, is covered by Embrace is peace of mind.
Insurer: Embrace
By: Faith
Great everything!
I have received the maximum allowed reimbursement on every claim I have submitted. When there was a question or additional paperwork needed, the customer service reps were very professional and courteous and took the lead in doing whatever they could to help the process. Email communication is awesome. Reimbursements are speedy. I highly recommend Embrace to any pet owner!!!!
Insurer: Embrace
By: Leslie
Best Decision We Ever Made
Our dog Ruby is getting older, almost 9 years old. When she was 3 she had a surgery to save her life and the cost was enormous, $3,000. Since then I have heard about pet insurance but never looked into it further. Then she became ill before the holidays last year. Blood tests, IV, and an overnight stay for fluids cost another $1,200 and we weren't done. She needed an ultrasound yet. So we decided to purchase pet insurance thinking that if another episode occurred, she would be covered. Thank God we did. In January she became ill again and the same costs all over again. BUT, we were covered. Sure did help to pay the bill. Turns out she has arthritis which can be treated with a natural medicine. In November when she first became ill she also had some digestive problems. However, it was the arthritis that kept persisting. I am happy to report she is runnign and chasing squirrels and rabbits again. We bought Level 2 coverage and like I said, it was the best decision we ever made.
Insurer: ASPCA
By: Mary
Excellent
My dog had an injury to her carpus shortly followed by a tear of her right ACL. My claim was dealt with in a very timely fashion, communication was excellent, I received exactly the service I was expecting according to trupanion's policy.
Insurer: Trupanion
By: Andrea
Excellent
My dog had an injury to her carpus shortly followed by a tear of her right ACL. My claim was dealt with in a very timely fashion, communication was excellent, I received exactly the service I was expecting according to trupanion's policy.
Insurer: Trupanion Canada
By: Andrea
fast and fair
fast claim processing. kept me ingormed via email.
Insurer: Trupanion Canada
By: debbie