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Makes it a little easier
This policy helps with the bumps, bruises and illnesses, and in general the reimbursements seem fair. It gives us peace of mind that is something big happens we'll be better able to manage.
Insurer: ASPCA
By: Kate
Trupanion let me down
Trupanion has let me down to the tune of $2500, be very careful. After many years of cat ownership and paying lots of vet bills out of pocket, I decided to get pet insurance (I had just adopted my second shelter cat in recent years). My older cat (five years old) had bladder stones removed when he was three. Since that time (two years ago he had perfect check ups and no issues). Two years after the problem, he started having issues. An ultrasound showed what looked like bladder stones again. I had the surgery done, turned out to be "grit" in his bladder this time. After the first surgery. my vet had said he did not know if stones would re-occur, but to help he suggested many things, as much water and canned food as I could get in him, and Hill's Science Diet suggested dry KD (kidney diet) food. My cat is not a big canned food eater but I got as much in him as he would take. So flash forward to this year, and the bladder grit. Trupanion DENIED the entire claim because (an only because) according to them, the DRY FOOD was an indication of treatment therefore this was a preexisting condition that did not meet their 18 month preexisting clause. So... using that logic, if I had fed him "grocery store" cat food they would have paid the claim? This is so wrong and I am doing whaetver I can to try to get them to pay this. Any help or advice on the claim process would be greatly appreciated. I've already appealed and their "independent" third party reviewer agreed with th
Insurer: Trupanion Canada
By: Mary
happydad
fast to respond; with proper docs no challenges; timely compensation; very business like
Insurer: Trupanion
By: Dave
happydad
fast to respond; with proper docs no challenges; timely compensation; very business like
Insurer: Trupanion Canada
By: Dave
never been denied on a claim
Embrace is a wonderful insurance company. Sadly I lost one dog to sudden illness which cost me around $6,000. That lead me to look into health insurance for my other dogs. A year later my pomeranian needed extensive testing for a coughing issue. Embrace covered ALL of her tests and sadly when she died a few months after. The claim was in the thousands each time. It was such a relief to be able to tell the vets to do anything they needed to. I knew I was covered and didn't have to worry about the cost. The claims are processed pretty quickly and the staff is very nice and responsive. I hope I don't have to use the insurance anytime soon again and have healthy dogs but at least I don't need to worry about the costs.
Insurer: Embrace
By: Marjon
excellent customer service
This is my first time getting pet insurance, even thou I have had 2 other dogs...My first experience with Embrace, was with Mike, who was just awesome, he explained everything to me and this took time. Here are the tips I found to be important to me: excellent, excellent customer service from the time that a rep anwers the phone until the call is complete. 2) i have the wellness plan,which many other pet insurances dont have. i love it. They have great reimbursement. Their coverage is better than whats out there for pet insurnce..Peace of Mind and pays claims quickly. Most,,most ..important to Me and my dog Minnie is that I chose the vet I want my dog to visit for all her care. there is no pet clinic etc. I didnt want that. I wanted the vet I had from the previous pets...and thats peace of mind and more important close to home...Pls think about this. Years ago pet insurance was not a option and animal lovers had to make a choice with insurance you dont, unless it very serious. I will continue to stay with Embrace!!!!!!!!!!!!
Insurer: Embrace
By: BERNICE
Great fast service
The claim was processed in 2 days and my check arrived on the 5th day after the claim was submitted.
Insurer: Trupanion
By: Igor
Great fast service
The claim was processed in 2 days and my check arrived on the 5th day after the claim was submitted.
Insurer: Trupanion Canada
By: Igor
Embrace is Excellent!
Embrace is Excellent! My dog had treatment for $494.80 due to illness and they issued a check for $372.93. No questions just a check. I highly recommend Embrace for pet insurance.
Insurer: Embrace
By: Judith
Excellent Pet Insurace Review
I am very pleased with Trupanion Pet Insurance. I must say that I am very impressed with how quickly and professionaly a claim is processed. The personal contact and updates are excellent. The representatives have been a pleasure to deal with!
Insurer: Trupanion Canada
By: Pat