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Excellent overall!
Excellent turn around from time of claim until payment is received!
Insurer: Trupanion
By: Pat
Beneficial, Helpful and Completely Worth It
My 2 and a half year old dog had to undergo emergency spinal surgery in April for ruptured discs in her spine-- a common injury with her breed (she is part dachsund). I am extremely happy with Healthy Paws and how my claim was handled. Once I sent all the requried documents they took over and completed the claim in a timely, helpful manner. I also received a follow-up email asking about my dog's progress and recovery, which I thought was extremely thoughtful and kind. I will definitely recommend Healthy Paws insurance to everyone I know who has a pet.
Insurer: Healthy Paws
By: Lara
Very Pleased
Our dog is now recovering from the second of 2 ACL surgeries. We have been very pleased with the customer service we received. Our questions have been replied to very promptly. Our only complaint was the length of time it took this time for reimbursement but that was apparently due to a new system being implemented. I would use Embrace again for future pets and recommend it to others.
Insurer: Embrace
By: M.
Well worth it!
It was a pleasant surprise to receive three checks for my dog's surgery and the follow-up. The process was easy and took very little time. Although it took a while to receive the checks, Embrace kept me informed of progress via email so I could focus on other things, like Daisy's recuperation.
Insurer: Embrace
By: Muriel
Awesome!
Easy to understand policy. Simple and fast claims process!
Insurer: Trupanion
By: Valerie
Awesome!
Easy to understand policy. Simple and fast claims process!
Insurer: Trupanion Canada
By: Valerie
Amazing service and people!
After doing my research, I chose Healthy Paws 6 months ago for my 10 months old labrador and this company is beyond any expectations! You become the part of their pet loving family who is so passionate about the work they are doing. It is so rare to meet such a level of customer care and attention these days. My puppy lab has been through several treatments including an emergency accident, and thanks to Health Paws, I could afford to provide her all necessary medical care to keep her healthy. The claim service is working around the clock, it is unbelievable - after submitting my claim over an email on Saturday morning, I got a reply about my reimbursement just a couple of hours later. Very simple and fast. They are really the best in the market!
Insurer: Healthy Paws
By: Natasha
Good Reimbursements . . . but a Little Slow
We were very pleased with the amount that Embrace reimbursed us for the eye infection that our dog had. He actually had to have two separate treatments and Embrace handled both of them without question or issue. My only suggestion for improvement is that it took longer than Embrace indicated it would take for the claim to be resolved and payment made to us. However, in defense of Embrace I believe (but am not certain) that they may have been in the process of changing their claims management system at around the time of our two claims. Overall, we are very satisfied Embrace policyholders. You never know what ailment your dog may get. It's nice to know that Embrace is there as a backstop for us. And the customer service representatives with whom we interact are always exceptionally courteous and professional.
Insurer: Embrace
By: Andrew
excellent communication and coverage
I have been very happy with the communication and overall coverage. I think it is the best around as I have done much research before purchasing this insurance 4 years ago. Sometimes it doesn't cover quite as much as I would like but I knew this before purchasing and they are true to their word. I have good peace of mind, knowing that I have apartner is taking care of my pet's health care costs.
Insurer: Embrace
By: Jodi
Excellent coverage
My dog Kibo (chocolate lab) who will soon be 2 years old has kidney disease. Embrace's preventive coverage includes his prescription diet food which has been very helpful. The time it took to process the claim is reasonable.
Insurer: Embrace
By: Sharon