221,653+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 221,653 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Faulty Pet Insurance review process
I purchased MetLife Pet Insurance to protect myself from unexpected veterinary expenses. Unfortunately, when I needed them most, my experience was incredibly frustrating and disappointing. My dog Coco underwent surgery in March 2026 after developing symptoms that began only 10-12 days before treatment. MetLife denied my claim, claiming the condition was pre-existing. The problem was that their decision was based largely on inaccurate notes taken by a non-clinical staff member during my initial consultation. The notes contained multiple obvious errors, including listing my female dog as a male, incorrectly stating she had a C-section when she did not, and misstating important details about her medical history. Despite these errors being identified and corrected by both the treating surgeon and Coco’s longtime veterinarian, MetLife continued to rely on the same inaccurate information through the initial denial, first appeal, and second appeal. Over the course of several months, I spent countless hours on the phone with multiple representatives, repeatedly explaining the same concerns and asking that someone simply contact the veterinary hospital to clarify the discrepancies. I obtained letters from the hospital manager, the treating surgeon, and Coco’s longtime veterinarian, all of which supported that there was no documented history of respiratory issues prior to the symptoms that led to surgery. What concerns me most is not just the denial itself, but the apparent unwillingness to fully consider corrected medical information and thoroughly investigate obvious discrepancies before making a decision. I also was not clearly informed of all of my options during the appeal process until it was nearly too late. Pet owners purchase insurance for peace of mind. My experience with MetLife Pet Insurance was the exact opposite. Instead of feeling supported during a stressful situation, I spent months fighting to correct inaccurate information that should have been addressed from the beginning. Based on my experience, I would strongly encourage anyone considering MetLife Pet Insurance to carefully review claim denials, obtain copies of all records, and be prepared to advocate aggressively for themselves if discrepancies arise. Claim#3389901
Insurer: MetLife
By: michael portelle
I Just LOVE It
Website and policy details are easy to navigate and understand. Coverage is comprehensive. Chat with AI to answer questions was wonderful!
Insurer: Fetch
By: D. Thompson
A quick resolution
Pets Best resolved my claim within days. It was surprising how quickly. My first claim took about a month (it was denied, which I understood), a period I was told to expect. But my 2nd and 3rd claims only took a few days. If I had any suggestions for improvement, it would be to indicate how much of my deductible (counting all my previous claims) had been met or was remaining.
The best insurance company for pets
PETS BEST really the best company i ever worked with!
With out my knowledge my wife change…
With out my knowledge my wife change our long time home insurance All state insurance with sonnet, she was thinking saving some money, after couple of weeks in sonnet, our house hit by major hail storm after damage we claim, sonnet surprised us, our policy didn't cover hail damage, imagine we are in hail storm capital city of Calgary. I am blaming sonnet, they have great and deep knowledge about hail storm the city where we live, they should explain to my wife, hail should include in the policy, but they fail to do that, now we are helpless. please hail must be included as mandatory like fire and flood, don't separate them for business and confuse clients.
Insurer: Sonnet
By: Getesh Seiwe
5 Star Customer Service & Experience
MetLife Pet Insurance has decreased the amount of stress I carry in my day to day life. Knowing I can afford to go to the vet when my dog has any concerns is such a big relief. MetLife customer service is always so kind and I am never stuck on a telephone tree speaking to robots. I always have kind, helpful agents. They are always fast to respond to claims and reimburse me. I never thought I’d get pet health insurance especially with how bad human health insurance has gotten. But I can say hands down MetLife Pet insurance it is worth every penny.
Insurer: MetLife
By: customer
Your people are very helpful and always…
Your people are very helpful and always try to answer my questions.I don't have a computer but they always try to help me anyway. I sent you new information about my method of payment today, I hope that you received it. Could you please let me know if you received it. Thanks
Insurer: Pumpkin
By: Mari
Easy to submit and process claims from…
Easy to submit and process claims from a first time pet mom.
Insurer: MetLife
By: customer
Prompt with processing my dog's claims…
Prompt with processing my dog's claims and I like the direct deposit option when there is a reimbursement. The service is great hence the 5 stars but my policy increases every year in price.
Insurer: Trupanion
By: Jane Judson
Annual Limit absolutely killed me and…
Annual Limit absolutely killed me and my family when we needed the help most.
Insurer: Spot
By: Nathaniel Finger