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Smooth transaction
Great service- smooth easy transaction- great follow up
Insurer: ASPCA
By: Gabrielle
Fantastic!
Extremely impressed how simple and quick the process was for submitting my first claim. My claim was process within 24 hours. Top notch!
Insurer: Healthy Paws
By: Kevin
Great pet insurance!
We got our cat Denney from the ASPCA a few months ago. He started have digestion issues so we have had several vet visits lately. Then we found out he might have a heart murmur so he needed a cardiologist as well. No murmur thank goodness. We have submitted several claims and they have all been reimbursed at 90% except for the vet visits. We just submitted the cardiologist claim which I'm sure will be reimbursed. The customer service is really great and the claims are processed very quickly. I had a different compnay for my last cat beginning with a V (I'm sure several of you can figure it out) My cat was sick her last few months and the payout was just awful with very low caps. I also got a personalised email asking about Denney as well. I recommend Healthy Paws Highly!!!
Insurer: Healthy Paws
By: Paula
Pay attention to your claim.
Although they pay rather quickly, make sure you pay attention to your claim paperwork. I caught a mistake that was made by Trupanion that if I didn't look at the claim papers and check they sent me, I would have been out over $200. Trupanion used the excuse that it was an oversight on their part. I wonder how many oversights they have in a year. Be careful and look at all your paperwork.
Insurer: Trupanion
By: Anthony
Pay attention to your claim.
Although they pay rather quickly, make sure you pay attention to your claim paperwork. I caught a mistake that was made by Trupanion that if I didn't look at the claim papers and check they sent me, I would have been out over $200. Trupanion used the excuse that it was an oversight on their part. I wonder how many oversights they have in a year. Be careful and look at all your paperwork.
Insurer: Trupanion Canada
By: Anthony
Awesome Customer Service
I can't say enough good things about Healthy Paws Pet Insurance. I have two dogs and both are insured by Healthy Paws. Flexible deductible and reimbursement and unlimited stop loss. My Cavalier King Charles developed allergies, because I had the insurance I was able to have her tested and she is now being treated with great success. Since I don't self-insure for my dogs it was a life saver and she doesn't have to suffer and go thru the long process of elimination. She has both food and environmental allergies. I would not have know that without having her tested. My little mix also has insurance, which was little less expensive because she is a mix, but haven't had to use it and hope we don't. They have raised my premium once but not because of the claims just normal rising health care, just like our health insurance. They pay promptly and are always very helpful and polite. They even told me that there were medication on the medical records that I did not submit they would pay for. I did a lot of research and I'm very happy with my choice.
Insurer: Healthy Paws
By: Pat
Amazing Personal Touch
I am very pleased with the personal emails and customer service we have received from Embrace. My first claim with "wellness rewards" for our dane pup was handled promptly. Thank You! My last experiences with another pet insurance company with our previous dane were not as pleasant.
Insurer: Embrace
By: Nancy
The jury is out for now..
I am a new customer with a rescue kitty. I did my homework researching insurance companies and it seemed that Embrace was the only one that went into effect in 24 hrs. after signing up(for Wellness coverage only). But I signed up with the understanding that everything was covered immediately. It was only until after I submitted my claims that I understood that pre-existing conditions(earmites/fleas) and injury(infection related to the spaying) were not covered. This was not made clear to me on the phone or from reading the brochure. Although everyone I've been in contact with has been very nice and helpful, I feel I did not get the correct information initially. You have to be able to ask the right questions! I have a very young kitty who is mostly an indoor pet so I'm not sure if this is the right insurance for us. We'll see how the next few claims go.
Insurer: Embrace
By: Linda
Awesome Company To Deal With!!
I have a boxer mix who has had occasional issues requiring veterinary intervention. It's been very comforting to know that I have had Healthy Paws insurance to fall back on in case of any great expenses. Healthy Paws seems to take each case very personally and has always been very responsive in reacting to any submitted claims. My claims have been processed extremely quickly and payment has always been sent out promptly! I couldnt imagine a better company to deal with!
Insurer: Healthy Paws
By: Andrew
Satisfied
My 18 mo. chocolate lab had lameness in his right front leg. We took him in for xrays and ct scan and found a small bone chip in his elbow. I filed the claim within 24 hours and it was completed within 10 calendar days (7 business days). Trupanion stayed in contact with me throughout the process.
Insurer: Trupanion Canada
By: Robert