217,249+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,249 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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False Advertising and Poor Customer Service Experience
I believed Embrace would be a great company for my pet due to the option of reducing the waiting period for orthopedic injuries by completing the “Orthopedic Report Card” after seeing the section on Embrace’s website, and talking to multiple people in my state who have enrolled their pets and successfully reduced the waiting period for orthopedic injuries. I signed up for a plan through Embrace even though the cost per month was much higher than competitors due to the appeal of that offer. Upon enrolling my pet I was unable to find the “Orthopedic Report Card” on my account and called the customer support line to find a solution. The representative informed me that the waiting period could not be reduced with my plan and treated me with a flippant attitude and even chuckled when I explained that I only enrolled due to the appeal of a company that would reduce the waiting period for orthopedic injuries for a healthy dog. The tactics used to lure customers in with false claims is dishonest, and the uncaring attitude of the representative I spoke to was extremely off putting. Had the representative informed me that newly established plans in my state no longer allow for a reduction in the waiting period in a compassionate and understanding manor I may have stayed with the company regardless of the fact that the waiting period can no longer be reduced, but I will not do business with a company whose representatives are not caring and professional.
Insurer: Embrace
By: Angela Morgan
Easy claim process!
Easy claim process!
Insurer: MetLife
By: Barbara Witteborn
All of my experiences have been…
All of my experiences have been fantastic
Insurer: MetLife
By: Joe Graeber
Claims are processed in timely manner
Claims are processed in timely manner. Customer Service is excellent in Sales and Service. I always recommend MetLife Pet insurance to my friends and family
Insurer: MetLife
By: SALLY ANDERSEN
I spoke with an outstanding, person at Met Life named Andrea
I spoke with an outstanding ,patient and caring reprehensive when I was having an issue with my password. She walked me thru the process and took the time to listen to me about the losses of my sister and my dog within a few weeks of each other. ThIs made me know that Met Life pet insurance was the right choice for my rescue puppy
Insurer: MetLife
By: Dorothy
Thank goodness for spot the claim…
Thank goodness for spot the claim process was great and the service was great. My only complaint was I completed to direct deposit and still my reimbursement was mailed. And I’m still waiting
Insurer: Spot
By: tabitha carr-bell
Good experiences
I’m very happy with Met Life. It has been quick and consistent. The first claim I put in took a little time and A LOT of paperwork, but i understand that they needed as much info as possible. Since then, it has been smooth and easy. I’m very happy with them
Insurer: MetLife
By: Jennifer Reis
I have recommended this company to…
I have recommended this company to everyone I know with pets.
Insurer: Pets Best
By: Thomas Breeding
I always have a good experience when…
I always have a good experience when using the app and also with customer service.
Insurer: MetLife
By: Debra Griffith