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Nightmare getting claims paid
Reasonable costs & insurance coverage until you file a claim. They look for ways to avoid paying or to delay paying. We've had claims that they will call pre-existing conditions (when. they are not) until you dispute it and then pay it. We've had them sit well over their 30 day claim processing timeline they market. They sit on records "in review". It feels like a game to get anything processed by Nationwide.
Insurer: Nationwide
By: Dan
Good
It was easier to file a claim and made my anxiety level better.
Insurer: Nationwide
By: Brenda
Very supportive, easy, and caring process
We are very thankful to be apart of your customer base. Having the peace of mind that our dogs health and safety was the only thing we had to worry about was exactly what we needed when he suffered ANNPE. Your claim process was straight forward, and all interactions I had with your team throughout the process (From claim specialist to customer supper) was helpful, kind, and caring.
Insurer: Healthy Paws
By: Josh
Trupanion, thank you for being there for Cooper and me. Great company!
Great company, always there promptly when I need them. Nice to know someone is there who really cares.
Insurer: Trupanion Canada
By: Marie
Simple File Claim System
We have had this policy for our Golden Retriever since she was a puppy. Whenever we have had to file a claim for Vet services the process is quick and simple. We have received payment from Nationwide in a very timely fashion. They have the easiest system to use, and if and when we have to call with questions, they always help us through the process. I've told all my friends and family about this pet policy, and I personally will always insure all of our pets in the future.
Insurer: Nationwide
By: Larry
Incredible customer service
Nationwide has never let us down. Even available at any time you need advice. My Diamondgirl has been through 2 major surgeries and that’s when I found out what a great move it was to have Nationwide insurance for her. They have been amazing. Thank You!
Insurer: Nationwide
By: Elizabeth
Piece of Mind
When we were thinking about getting insurance for our dog Zeus we had heard such great things about Healthy Paws and decided it was the company for us! No pet parent thinks the worst will happen to them until it does and I was so thankful to have Healthy Paws on my side when Zeus had a disc rupture and he lost movement in his back legs. He had to have an MRI, emergency surgery, and a 3 night hospital stay. All of those expenses added up very quickly and I was glad that I didn’t need to think twice about giving him the best possible care he needed at that time. Healthy Paws reviewed our claims quickly and reimbursed us based on our agreement with them. The process was so simple and efficient and the money was deposited into our account 15 days after our first claim was submitted (we had four over the span of 7 days). I also truly appreciate Healthy Paws’ care and commitment. They sent us an email asking how Zeus was doing after surgery and you could tell they sincerely cared and did not want you to experience more stress than you already are. The only suggestion I have for anyone signing up is to have your vet send medical records as soon as possible. I did not do so until my first claim and luckily my vet was on top of getting documentation to Healthy Paws, but it is one less thing you would need to worry about during an emergency. I can’t thank Healthy Paws enough for helping us through this difficult time.
Insurer: Healthy Paws
By: Sarah H
Easy to work with
Never any problems with submitting a claim. Never any problems with reinversment.
Insurer: Nationwide
By: Thelma
You sent me a check in a realistic timely manner.
When you pay for any insurance it should be there when you need it without hassles. Your service was there for me and my dog and that matters. I was pleased with the reimbursement and I will convey that to my friends and family. If you hadn't been there for me I would be conveying that as well to everyone who would listen. i.e. You solidified yourself a customer and bought yourself some great advertising. VR/ Frederick Berry 253 208 2973
Insurer: Nationwide
By: Frederick
Excellent response from Nationwide pet insurance
Very quick turnaround time for the review of the claim and the reimbursement. The wonderful dog is doing fine and with some rest and some medication has healed well. Appreciate your care and concern
Insurer: Nationwide
By: Michael