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Professional and Compassionate
My Afghan Hound became suddenly and seriously ill, and spent 4 days at a university associated hospital before coming home to recover. I emailed my claims (which I have found to be the most efficient and successful mehtod of communication) and they kept me updated on where they were in the process. When I called to inquire about a possible payment date because the bill was so large I was promised that it would be expedited, and indeed it was. They gathered together all of his recent claims and paid them all at the same time. They paid everything the policy indicated would be covered - no questions, no problems. And when my dog passed away a month later I recieved several emails expressing sympathy and was encouraged to submit any final claims even if I had to send them after his policy ended. And now I have received a heartwarming book full of stories of love and loss. Embrace is the ultimate pet insurance company, covering traditional and alternative treatments, living up to the terms of its policies, and offering both professional and compassionate responses to its clients. What more could you possibly ask for?
Insurer: Embrace
By: Deborah
First Claim
I just sent my first claim in to Embrace and it was handled in a timely manner with no problems
Insurer: Embrace
By: Debbie
Easy Transaction
The claim was handled very efficiently and paid promptly
Insurer: Trupanion
By: Randall
Easy Transaction
The claim was handled very efficiently and paid promptly
Insurer: Trupanion Canada
By: Randall
Pleasantly surprised
My Great Dane had to have entropion eye surgery. Not only was the claim paid in full (up to my chosen 90% reimbursement rate), but I received the check in about 2 weeks. Furthermore, I received an email from a Healthy Paws representative simply asking how she was doing. Healthy Paws definitely exceeded my expectations. I immediately signed my other dog up for coverage as well.
Insurer: Healthy Paws
By: Joe
Awesome service
I have nothing but great things to say about you guys.
Insurer: Embrace
By: Lucy
Unbelievable - in a good way!
I am amazed at the fast turn around when I file claims for my 2 dogs. I submitted claims this morning at 10AM and I just - same day, 4 hours later - received an email that the claims had been processed already! Unbelievable!
Insurer: Pets Best
By: Cathie
quick and simple
It was very simple to fill out and send in the wellness reward form!
Insurer: Embrace
By: Jen
Satisfied customer for over 2 years
I love everything about Embrace - the coverage, the affordability, and especially the customer service. I wish that my own medical insurance was so easy and pleasant. I recommend Embrace to all of my friends.
Insurer: Embrace
By: Kathleen
Excellent!!!
I lost my poor Nemo and placed a reward for him. I was so happy when I got him back. I submitted a claim and was reimbursed immediately. I would highly recommend Trupanion!!!
Insurer: Trupanion Canada
By: Maddy