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Good service
Very responsive to both enquiries and claims. Good communication so I always know the state of my claim.
Insurer: Embrace
By: Larissa
The BEST insurance company EVER!!!
My dog is old and my claim was high! It was for orthopedic surgery. No hassle, no sweat! The people at this company are terrific! Even better, quite professional and competent. The company lives up to it's promise. I couldn't be more pleased with the service and reimbursement. I truly wish human insurance companies were as well run! I promised my best friend I would always give him the best care I possibly could and this company made that possible.
Insurer: Embrace
By: Barbara
Wellness claims and customer service
My first claim for Wellness benefits was very easty to process. Customer service was excellent and I was happy to receive the direct deposit in my checking account a few days later. Thanks Embrace!
Insurer: Embrace
By: Sally
Run away!
The people there are polite, but the are also not good serving customers. I signed my puppy up for coverage, and i was led to believe that medications would be covered. I found out later that prescriptions were not covered in my plan, and that i had to sign up for a separate prescription plan, but as my dog now has preexisting conditions none of them would be covered. When I asked why this was never explained to my when i called to sign up and why i was never even presented with the option to sign up for the prescription plan (which given i asked for their most complete plan would have made sense) they said it was my fault. In summary they are a horrible company that takes advantage of their customers!
Insurer: Embrace
By: Bryndon
No Fuss, Quick Paymeny
Trupanion has been a lifesaver with our little girl, Gracie. From eye infections to ear problems to far more serious stomach problems. While the premium for Beagles has increased over the three years we've had the coverage, the claims are processed very quickly and there has NEVER been any hangling over coverage.
Insurer: Trupanion
By: Gracie
No Fuss, Quick Paymeny
Trupanion has been a lifesaver with our little girl, Gracie. From eye infections to ear problems to far more serious stomach problems. While the premium for Beagles has increased over the three years we've had the coverage, the claims are processed very quickly and there has NEVER been any hangling over coverage.
Insurer: Trupanion Canada
By: Gracie
Helpful
Customer service is very helpful when you have questions or need clarification on coverage details. Coverage is great for accidents and the initial finding of an illness, but as with all healthcare (human included) I would like to see more given to chronic conditions which aren't preventable but are treatable to live comfortably.
Insurer: ASPCA
By: Kim
Pleased with Insurance
Our pups have had quite a few injuries due to their ranch lifestyle. The insurance has greatly helped in paying the vet bills. The payment response time is very rapid. The form is easy to understand and fill out.
Insurer: ASPCA
By: Jenny
Fast claim service from caring professionals
We have two Abyssinian kitties who have started their lives with a myriad of health issues. If not for Healthy Paws we'd be in the poor house now. They have handled all our claims quickly and efficiently. It's really a nice touch also that they always follow up the claim enquiring into the health and well being of our cats. It feels like they really care and are passionate about what they do. We are very pleased with Healthy Paws and wouldn't hesitate to recommend them to others and have recommended them to several of our friends.
Insurer: Healthy Paws
By: Bruce
Top Notch Pet Insurance
This is my first time obtaining pet insurance. I've heard some not so positive experiences from Vets and other friends about delays or denial of claims and I have to say, not only did they contact me within 2 business days about my first claim but they've already mailed my check for the entire wellness exam. I have not set up the direct deposit yet but I'm very glad to have that option which I'll take advantage of after writing this review.The only thing that would make this experience more perfect is if the Vets would work directly with insurance companies like Embrace that maintain excellent reviews by their customers!! Thanks Embrace for making a difference and setting the bar!
Insurer: Embrace
By: Audra