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Excellent Service
I have had Healthy Paws insurance for the past 3 years for my dog, and recently got another policy for our new puppy. Our puppy had an unfortunate accident and had to have major surgery on his leg. I cannot tell you how impressed I was with Healthy Paws. They were extremely helpful from the very start and made me feel like they really cared about our dog and his recovery. I work in health care and deal with insurance companies on a regular basis, and I can only wish the companies I deal with for people were as helpful and prompt with review and payment as Healthy Paws was. I will recommend them to all my pet owner friends.
Insurer: Healthy Paws
By: Susan
Wellness
I purchased Embrace Insurance and Wellness coverage for our new Yorkie Tatum. A week after I purchased the Wellness coverage we took Tatum in for his puppy check up and shots. our vet bill was $110. I submitted my claim via fax the same day. The following day I received an email telling me that they received my claim and they were reviewing it. Within 1 week exactly Embrace deposited the $110.00 into my account. I have never had pet insurance before but I have to tell you that Embrace is very responsive, helpful with questions and the reimburse you very fast.
Insurer: Embrace
By: James
Amazing assistance with pet euthanization
We were struggling financially, due to the fact that we had just spent every last dime on trying to save our beloved 11 year old pug Henry. With no energy to talk or fight, Trupanion stepped in and made phones calls on my behalf. In less than half a day, I was informed that I could not only recieve financial assistance but that someone was going to come to my home and perform the euthanization. It made everything easier on me and my family and though it was the worst thing I've had to do in a long long time...without Trupanion and Kristen I would've been lost. I can't thank them enough or tell them how grateful we all are for their efforts. I am in their debt...thank you
Insurer: Trupanion
By: Keky
Amazing assistance with pet euthanization
We were struggling financially, due to the fact that we had just spent every last dime on trying to save our beloved 11 year old pug Henry. With no energy to talk or fight, Trupanion stepped in and made phones calls on my behalf. In less than half a day, I was informed that I could not only recieve financial assistance but that someone was going to come to my home and perform the euthanization. It made everything easier on me and my family and though it was the worst thing I've had to do in a long long time...without Trupanion and Kristen I would've been lost. I can't thank them enough or tell them how grateful we all are for their efforts. I am in their debt...thank you
Insurer: Trupanion Canada
By: Keky
4 DAYS!!! WOW!!!!
My vet submitted a Wellness claim on my kitten and within 4 days, Embrace direct-deposited the entire amount billed into my checking account. You can't get better service than that!
Insurer: Embrace
By: Jean
surgery
my dog was approved for surgery at primary vet. when vet saw the extent of the injury,thankfully he said he was not qualified to do the surgery and sent us directly to trauma vet. trupanion did not want to pay because they had not approved for this vet to do surgery. thank God we didn't answer cell phone as we were driving and kept on to trauma vets office. we waited 41/2 hrs, with tru panion and the vets office telling them how badly she needed the surgery. they kept refusing, but after 4 hrs they relented and ok'd the surgery. we were all at our wits end by then. I am torn as to whether I would recommend them to anyone because of this. but they did ok surgery and gave me the amount I would be paying right away, so that was a positive in their favor.
Insurer: Trupanion
By: Mrs.
surgery
my dog was approved for surgery at primary vet. when vet saw the extent of the injury,thankfully he said he was not qualified to do the surgery and sent us directly to trauma vet. trupanion did not want to pay because they had not approved for this vet to do surgery. thank God we didn't answer cell phone as we were driving and kept on to trauma vets office. we waited 41/2 hrs, with tru panion and the vets office telling them how badly she needed the surgery. they kept refusing, but after 4 hrs they relented and ok'd the surgery. we were all at our wits end by then. I am torn as to whether I would recommend them to anyone because of this. but they did ok surgery and gave me the amount I would be paying right away, so that was a positive in their favor.
Insurer: Trupanion Canada
By: Mrs.
Incredible Service When I Needed it Most
I cannot say how grateful I am to have found Trupanion Pet Insurance. I adopted a rescue dog who quickly became the love of my life and I don't know what I would have done if I hadn't had Trupanion. About six months after I adopted Tulip, her back went out and over the next year, I received thousands of dollars in vet bills. Trupanion paid 90% of everything that was covered and direct deposited it into my bank account within a couple weeks. The process couldn't have been any easier. Not only did they do what they said they would, but I received emails from them asking how Tulip was doing and thanking me for taking such great care of her. Each time I called their office and spoke to someone on the phone I was always asked how she was doing in a genuinely caring voice. I recommend Trupanion with my highest possible recommendation!!!!
Insurer: Trupanion
By: Val
Incredible Service When I Needed it Most
I cannot say how grateful I am to have found Trupanion Pet Insurance. I adopted a rescue dog who quickly became the love of my life and I don't know what I would have done if I hadn't had Trupanion. About six months after I adopted Tulip, her back went out and over the next year, I received thousands of dollars in vet bills. Trupanion paid 90% of everything that was covered and direct deposited it into my bank account within a couple weeks. The process couldn't have been any easier. Not only did they do what they said they would, but I received emails from them asking how Tulip was doing and thanking me for taking such great care of her. Each time I called their office and spoke to someone on the phone I was always asked how she was doing in a genuinely caring voice. I recommend Trupanion with my highest possible recommendation!!!!
Insurer: Trupanion Canada
By: Val
Better insurance than any I've ever had for myself
We sadly acquired a puppy that developed a severe deformity. To get a diagnosis it took multiple x-rays, ultrasounds and MRIs. Needless to say this was several thousand dollars of tests, and now ongoing treatment and rehab. Trupanion paid just as the contract we signed said they would. Everything has been reimbursed at 90 percent and in a timely manner. I wish my personal insurance paid this well ! I would highly recommend Trupanion to all pet owners. Best to buy when your puppy or kitten is young, then there is no question about a pre existing condition...really a fantastic company!
Insurer: Trupanion Canada
By: Katie