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Simple approval process despite a rescue dog with preexisting conditions and multiple past vets
I just have to say that the claim review and approval process for my rescue dog, who had some preexisting issues at the time I adopted him that were treated by the rescue vets, was very straightforward and easy to document and upload to Pets Best. I uploaded my claims for the procedures she had at her current vet, uploaded her SOAP notes and medical records from our vet, and then as for supplemental documentation, I uploaded the entire medical records that the rescue’s vet had for all the treatments they did for her from the time they put her up for adoption until I adopted her and they stopped treating her. Uploading was simple through the app and website. And Those complete records helped because in less than a week they approved the claim and applied it to the deductible and issued payment for the rest without any need for further questions or documentation. Very simple and easy and a relief!
Insurer: Pets Best
By: John Scott
You pay extra for wellness care?
You pay extra for wellness care, I feel the reimbursement should be slightly higher as prices at the Vets have increased, the reimbursement should be at some par to their increases. In my case I paid $800.00 and got a total back of about $115.00!
Insurer: Pets Best
By: CARY & AMY STEIN
Embrace is still the best pet insurance…
Embrace is still the best pet insurance available…we have 2 cats insured that require medical assistance. Embrace has very simplified digital processing procedures for claims and has always been extremely responsive in refunding expenses. We routinely get refunds into our banking account within only a few hours of claim submission. A USAA company…we get a 25% discount on our pet insurance premium as USAA members.
Insurer: Embrace
By: Ron Layton
hopefully waiting for re-embursement on…
hopefully waiting for re-embursement on vet. appt
Insurer: Spot
By: Janet Tahan
Your phone people are excellent
Your phone people are excellent. Claim form was easy to complete. Annual price increase is untenable!
Insurer: Embrace
By: Dr. Robert Quinn
Veterinary Student - I do not recommend Fetch!!!
I am incredibly frustrated and disappointed with my Fetch experience. I am a veterinary student and have worked in the field for years. I finally decided to get pet insurance 5 months ago, and after deliberations I selected Fetch. However, I regret this decision because I have had the hardest time even getting claims reviewed. My cat has been very sick and had multiple ER visits the past two months. However, they will close my claim or deny my claim stating that they do not have the medical documentation. With his full medical history, I submitted bloodwork that I had performed because I had gotten it free, and they did not see a veterinarian. Somehow customer service cannot understand that there are no SOAP notes associated with the visit, despite speaking with customer service multiple times on the phone and emailing customer service. They also do not respond to their email despite stating they will reply within 5-7 business days. The employees tell me that they are making a note, but then nothing ever changes and my claim still gets closed and/or denied. I will not be able to recommend Fetch to clients in the future given that I cannot get them to properly review a claim of mine that should be approved given the plan I am actively paying for.
Insurer: Fetch
By: Annika Larson
Great experience
Great experience! Has helped me out so very much with my unexpected expenses. Everything has been smooth sailing. Very very appreciative
Insurer: Spot
By: Bryan
Rory
As always your people were very helpful and pleasant.
Insurer: Nationwide
By: William Murphy
Jonathan was great doing our…
Jonathan was great doing our application! Nationwide Insurance hasn't let us down! Thank you
Insurer: Nationwide
By: Lindy Tidwell