218,721+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,721 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Stay Away from Pets Plus Us Canada
I was a loyal customer for six years, keeping up with all premiums on time. My dog had no prior accidents or illnesses—until recently, when she began showing symptoms of a possible back injury. Despite that, Pets Plus Us denied coverage for all diagnostic tests, to exclude illness and now needs a MRI, simply because no vet report explicitly used the word “accident.” All attempts to determine what was wrong were rejected, even though vets clearly suspected a back trauma.
Insurer: Pets Plus Us
By: Jody
Me
I do not like that you expect a receipt. Get it from the provider
Great experience so far
"I recently signed my new puppy up for pets best because I was previously using Odie for my cat and I have had nothing but horrible experiences with them. They have poor communication and their claims take months unless you email with a complaint, then they expedite it. I have had such an amazing experience with my first claim for my puppy that I've now added my cat on too, and plan on cancelling Odie. I received communication before my claim was processed letting me know that there may be a delay in processing, but it only took about 2-3 weeks for them to process.
Pet Claim
I am very satisfied with PetsBest for the great plans that they have and for the convenient and ease of filing and receiving payment for claims. Their system is very easy to navigate, and I have been able to do all of my transactions on line.
Costly Poor Coverage
I cannot say enough negative about Trupanion. They will find any excuse not to pay a claim (and I don't make many). Dog had an ear infection and they refused to pay because they said that he had a prior record of allergies. Putting aside that the allergies to which they refer turned out to be a behavioral issue and not allergies the doctor said this was no an allergy. On medicine if I buy it CHEAPER from the doctor's online pharmacy they will not pay the shipping charge which when combined with the costs of the medicine is less than buyi9ng it from the office. Yet they prefer to pay the higher amount. They blame the DVM for their slow processing of claims. I was with Pet Plan for 10 years and they were flawless but they no longer are seemingly around. I have to imagine that most of the other underwriters are better than Trupanion. Steer clear of Trupanion.
Insurer: Trupanion
By: Robert
MetLife is amazing
MetLife is amazing! Always excellent customer service. The app is easy to use and claims are handled quickly. I will always carry a pet insurance policy through MetLife moving forward.
Insurer: MetLife
By: Susan Barker
I have had this insurance since I'm got my dog
I haven't had any problems with this insurance
Insurer: MetLife
By: Anita Brown
At first till we understood what we…
At first till we understood what we needed for paperwork - it was a slow start - but now within the 5- 10 days- we get our money
Insurer: MetLife
By: Constantina Bizios
Efficiency
Efficiency, always ready to help, kindness, process the invoices very fast and reimburse faster.
Insurer: Spot Canada
By: Maristela Valente
So easy to submit claims
So easy to submit claims
Insurer: MetLife
By: Susan Colling