217,576+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,576 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Outstanding Support from Prudent Pet – Thanks to Delaney!
I couldn’t be happier with the customer service at Prudent Pet Insurance! Delaney, the representative I spoke with, was absolutely fantastic — she was proactive, incredibly helpful, and truly took the time to understand my needs. It’s clear she cares about both pets and their people. She made the entire process easy and stress-free, explaining everything clearly and offering thoughtful guidance along the way. With support like this, I feel confident that I chose the right insurance for my pet. Highly recommend Prudent Pet and a big thank you to Delaney for her outstanding service!
Insurer: Prudent Pet
By: Tanmay & Rebecca Patil
Policy Clarification
Received an email with policy in it. I was concerned and with the quick response/clarification it was handled.
Insurer: Embrace
By: James LeBlanc
I am amazed at how quickly and easily…
I am amazed at how quickly and easily my claims have come through. I uploaded a receipt at noon, then called customer service for a different question at 3:00, and the claim had already been processed enough to know the amount I’d be getting back. I also loved how customer service immediately asks how my baby is doing. Love it.
Insurer: Spot
By: Kirsten Seeger
ease using website
ease using website, easy to file a claim, past positive processing of previous claims
Insurer: Embrace
By: Xx
We are happy with Spot Pet Insurance
We are happy with Spot Pet Insurance. The clamp process is very simple and quickly processed.
Insurer: Spot
By: Hung Le
First impressions are lasting ones
What many companies miss these days of online transactions is the importance of personal contact. A few companies do this well, but not many. It was a pleasure to discover that Fetch Pet Insurance was a company that gets this. The first person I spoke to, and continued to deal with, was Carla Stevens. Fetch should know--she is a keeper!
Insurer: Fetch Canada
By: Dulcie McCallum
First claim was easy
First claim was easy, her first set of shots. This one which was for a $550.00 emergency service has yet to be resolved since 6/14. Horrible customer service by a gentleman I spoke with when I called. Listening should be a key component of service not arguing. This procedure was performed by an emergency clinic but they are still asking for records from the primary. All paperwork has been submitted numerous times diagnosis with detailed info, what procedure was performed and invoice, but still no resolution. A waste of time and energy for $45.00. I never write bad reviews but will end up cancelling my policy. Really disappointed. This claim has lasted longer than a month.
Insurer: Embrace
By: Familia Gallegos
Spot Insurance is Spot on.
It was so easy to file the claim and it got approved within a few days. So glad I signed up for my Copper.
Insurer: Spot
By: Ellen Peck
Confusing website and overpriced insurance
Save yourself the trouble and don't sign up for this. This was pushed on us at the SPCA. They convinced us it would be a good idea for a new pet. Our premium is around $24 but we were charged $39 and I'm not sure why. The website offers no information on the details of the payment. It also offers no information about how to cancel your coverage. The "AI" help might as well be help files because you can't ask a question, you just follow canned prompts which do not cover everything. They state that our yearly expense is around $214. Not sure what kind of math they are doing, but $24 x 12 is $288. Add the fact that the deductible is $400 and it only pays 80% after that, and the chances that this will save us money are slim at best. I don't know that all pet insurance is a waste of money but this one certainly is
Insurer: Fetch
By: Deb Soderland
Good insurance company
They are very efficient in handling claims. When I asked for an appeal it was done quickly. My only complaint is the rates keep going up every year…now it’s almost as expensive as my insurance!
Insurer: Pets Best
By: R. Silberman