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Very compassionate
They were very caring when my Miss Marbles passed away and even called to check in on me. Thank you for making a very difficult time in my life a little more easy with compassion.
Insurer: Spot
By: Jacquelyn Mansfield
Total Lack of Concern for Loyal Customers
I don't agree with how my plan was just terminated without a phone call or an e-mail. I know you said you sent paper copies in the mail, but there should have been more courtesy and personalization given for instances like this. Because of this, my girl had coverage lapse and now you won't cover her at all, because even having had diarrhea as a puppy (once!) is a "pre-existing condition". I'm so unhappy and bitter about this because I've been a loyal customer for 4 years. I'm probably going to switch my other two animals to a different insurance company too.
Insurer: Nationwide
By: Paula Renaud
Pumpkin to the rescue
I hate to see my little girl under the weather. It takes a little of the stress out of bad experience when you know that you have a great insurance company behind you. Submitting a claim is a breeze and payment is rapid. What more could you want
Insurer: Pumpkin
By: Diane Sutphin
Claims are so easy
Claims are so easy ! Thank you
Insurer: Pumpkin
By: Babs
Other than having to go back and forth…
Other than having to go back and forth on the first claim full medical history for our dog, I have no complaints about Pumpkin insurance. They paid out a hefty claim which was greatly needed.
Insurer: Pumpkin
By: Ivonne Diaz
Really Responsive, but could use clarity on what's accepted/rejected on a claim
Overall really responsive and turnaround on claims was super fast! But I wish they would note what line items were accepted or rejected on a claim and why.
Insurer: Spot
By: Bharath
The Best Option in Pet Insurance
Pumpkin handles claims quickly and efficiently, and when I've had to call for information the customer service representatives have always been friendly and informative. They even sent an email out to check on my cat during the California wildfires. They are everything I look for in a pet insurance company.
Insurer: Pumpkin
By: Dante
If your a pet owner get insurance ur
If your a pet owner get insurance ur pet is like your car your house etc..there insured so should your companion and u get 90% of it back
Insurer: Embrace
By: Rashad Harris
Very quick response to claims requests
Very quick response to claims requests
Insurer: Spot
By: Matthew Lannin
Such a great company
Such a great company. Can honestly say they are reputable, honor the insurance you pay for and take care of your pets! Highly recommend SPOT.
Insurer: Spot
By: Brian