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Pet parents across the U.S. and Canada have left over 215,886 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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All my claims have been made so easy.
All my claims have been made so easy.
Insurer: MetLife
By: Denise George
We are always kept in the loop throught…
We are always kept in the loop throught Met Life emails. User friendly app.
Insurer: MetLife
By: Nancy Robles
Good customer service
The representative that helped me get a quote was knowledgeable, nice and helpful. Good customer service. Claims process was quick and easy.
Insurer: MetLife
By: JENNY COLON
Takes a while for claims to be…
Takes a while for claims to be processed.
Insurer: MetLife
By: Tira
Luna
this company is very thorough and helpful
Insurer: MetLife
By: jeaneen fenton
Avoid Sonnet in Alberta, poor support
Have had Sonnet insurance for over 5 years (probably 10) and made first house insurance claim. We weren’t sure if our coverage covered the loss. 3 attempts to get clarification about the policy before being told to read my policy as it will say what is covered and to file a claim. Reviewed the policy , seemed like should have limited coverage but enough to be worth making a claim. Started the claim process online with expectation someone would follow up. No one did. Reviewed the online portal to see if there were any updates, nothing. So I contacted again, had to repeat all the information I had included the first time. Sent to adjuster. Had to repeat every detail again. Was asked to complete comprehensive list of loss and receipts. Took a lot of time. Then took weeks to hear back that it was decided we weren’t covered. Asked to speak to supervisor. While waiting for the supervisor call got a call from a different department requesting proof we had made security changes to limit future claims or they may need to cancel our policy. Was never connected to a supervisor, told I had to go through insurance ombudsman The above says I need to talk to the supervisor. I’m super frustrated that the services they provided were so lacking that it took months to get a decision. As soon as policy ends we will be changing providers after years of having used Sonnet. Easier access to supports, shorter response time would be helpful. At the end of the day we had belongings stored not at our home and thought we had coverage. The many delays to sort this out was ridiculous, especially comments regarding why we took so long to report after having been trying report but not receiving responses.
Insurer: Sonnet
By: Wynita
Grateful
I had only had the pet insurance for a few months when my puppy ingested a foreign object requiring emergency surgery. I was worried I might have to fight to get the claim paid but that was not the case. I uploaded the required documents and within 15 days, they had deposited payment into my checking account. Very impressed and have recommended to all my pet owning friends. Thank you!
Insurer: MetLife
By: Karla Duncan
Claims
Easy to submit claims and the turnaround time is fast!
Insurer: MetLife
By: ANGELA
Easy and affordable insurance
Easy and affordable insurance. Claims reimbursements are so easy and superfast.
Insurer: MetLife
By: MARIA
The process was very straight-forward…
The process was very straight-forward and easy when using MetLife insurance and processing a claim. I didn't run into any issues and my claim was processed in just 1-2 weeks. I would recommend MetLife to anyone who is looking for pet insurance for their fur babies.
Insurer: MetLife
By: Jessica Rocha