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Pet parents across the U.S. and Canada have left over 217,651 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent customer service
I started my journey with Fetch Pet Insurance by completing an online quote. Followed up by phone to inquire about the AARP discount. Aileen was excellent to work with. She had all of the quote information available and answered my question about the AARP discount. Unfortunately, when I tried to give my AARP number to Aileen, wallet wear and tear rubbed all the numbers off the card. She was very patient as I tried other ways to get the number which I was not successful in doing. She was able to find another discount that matched the AARP discount and applied that to provide me with a final quote. I was very happy with the final numbers and am now part of the Fetch Pet Insurance family thanks to Aileen's excellent customer service and providing a great experience.
Insurer: Fetch
By: Scott
The agent was thorough and efficient.
The agent was thorough and efficient.
Insurer: Nationwide
By: customer
Alex was wonderful
Alex was wonderful! Explained everything, thank you
Insurer: Nationwide
By: Lynda
Thank you so very much
Thank you so very much
Insurer: MetLife
By: THEODORE KIESTER
First
First time using. Representatives was very helpful and friendly.
Insurer: Prudent Pet
By: Migdalia Santana
Easy to understand and website was easy…
Easy to understand and website was easy to navigate.
Insurer: Prudent Pet
By: rallredyahoo.com
PREDATORY rate hikes
PREDATORY rate hikes. I’ve had insurance with them for the last 6 years, and my rate shot up from $78 to $178 this year. Their reasoning was made with baseless claims that aren’t supported by hard data, saying the rate in my area went up because pet parents were filing more claims. Even if that were the case, never has my rate risen over 100%. Run away to Figo, ASPCA, or Trupanion. This company should be fined for what they do to the people they insure. Now my dog is 10, and I cannot switch my insurance up because of a pre-existing condition. I don’t know how these people sleep at night.
Insurer: Healthy Paws
By: Elizabeth
New policy as of today
New policy as of today. Aileen was great in reviewing all my concerns. I’m hopeful to never use the policy but if I do I feel covered.
Insurer: Fetch
By: Mike Anderson
Worst customer service ever. Your Best Insurance is definitely an Insurance Broker
Couldn't speak with anyone that could help. Was transferred 3 times and on hold the last time for 10 minutes. I gave up and hung up.
Insurer: Sonnet
By: peter johnson
Stephanie Toppel Was awesome
Stephanie Toppel Was awesome! She made signing up quick and easy and assured me great customer service with this policy. I am very happy!
Insurer: Prudent Pet
By: Nathaniel