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My 2 mals
Very easy to navigate through the app. Very easy process to submit claims
Insurer: MetLife
By: Cathy
I had many questions...
I had many questions that came up over multiple days and Rebecca (and Brandi) took the time to answer each time without making me feel bad about wanting so much information. Rebecca especially went above to get answers from others to make sure my sometimes very specific questions were answered correctly.
Insurer: Prudent Pet
By: Rae
The claims process was very simple.
The claims process was very simple.
Insurer: Embrace
By: Patti Colliton
Was very nice conversation got everything done quickly and nice have a good holiday season
Was very nice conversation score
Insurer: Nationwide
By: Richard ottol
Figo pet insurance is truly the best…
Figo pet insurance is truly the best insurance for my fur baby! The reimbursement process is incredibly quick and easy! Highly recommend!
Insurer: Figo
By: Suzana
Easy to use app to file claims.
Easy to use app to file claims.
Insurer: MetLife
By: KC
Quick and timely response!
The Fetch app is easy to use and everything happens quickly in terms of contact about documents and reimbursements.
Insurer: Fetch
By: Rebecca
Super easy and very quick refunds
Super easy and very quick refunds
Insurer: MetLife
By: customer Ren
Terrible customer service
Submitted a claim that was denied because Spot transposed numbers on date of service so they said I hadn’t met the deductible when I had. Waited almost TWO MONTHS for this to be corrected and had to call multiple times. Finally got corrected and instead of direct deposit like every other claim they sent me a check by mail so I have to wait even longer. Very dissatisfied and will likely be canceling my plan. I pay way too much to have to fight this hard to get my reimbursement, especially when it was YOUR ERROR! Also, get an email! Working people don’t have time to sit on the phone to keep calling you.
Insurer: Spot
By: Christina