217,249+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,249 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I love that MetLife makes submitting…
I love that MetLife makes submitting claims so easy and painless. Having pet insurance gives me peace of mind for my doggy!
Insurer: MetLife
By: KRISTIN KNIGHT
A faster turnaround would have been…
A faster turnaround would have been appreciated
Insurer: MetLife
By: Nicole CHancy
Good but could be better
Web site easy to manage and submit claims. Im giving 4 not 5 star due to time it takes to get reimbursed. Can take way too..long
Insurer: MetLife
By: Sandy
Amazing experience
Amazing experience. The online portal was easy to use and the agent that helped me with questions was extremely helpful
Insurer: Sonnet
By: brian melvin
I was kind of little shocked when i…
I was kind of little shocked when i inquired about the bill for teddy. I asked the gentleman why i was charged 200 something one charge then another 600 again right away for his coverage. We have been a policyholder for Teddy since he's been 9 weeks old. He told me well that raise increase because our pet is getting older, well no dam kidding. That's why we got the insurance in the first place. I have insurance on myself and as a human I have more risk as i get older but my damn insurance does not increase! It stays at the same rate. When we got insurance we thought we got the best plus its associated with my other insurance USAA. I really do not understand this big of a increase from the time we started to now.
Insurer: Embrace
By: Rich S
Simple & FAST!!
It is simple to file a claim and payout is FAST! No billion hoops to jump through to be reimbursed.
Insurer: MetLife
By: Laura Drallmeier
The whole experience was easy and quick.
The whole experience was easy and quick.
Insurer: MetLife
By: Charles R Israel
Great Service
We have been with Met Life/Pet First for the past 5 years with both a dog and a cat. We have found that if we provide the Invoices, the soap notes and any relevant pictures, the claim process is very smooth and timely. We have recommended Met Life to many of our friends.
Insurer: MetLife
By: William Gordon
peace of mind :)
Payments can sometimes take a while to process. I was a little annoyed about my rate increasing considering my dog doesn't have any long-term health complications, but the team explained that rates can be affected by vet prices in your geographic area. The customer service team has always been very nice! My little guy just had a stomach bug and needed blood work and x-rays; nothing was wrong, but it was nice to have the peace of mind of insurance so I could have him see the vet to make sure. I like how you can customize your coverage to include things like preventative care.
Insurer: MetLife
By: Sabrina
Customer service representative told me the wrong information 3 times
I had to change bank accounts because of an ongoing issue with my account. My car insurance payment and tenant insurance payment both did not go through as a result. I changed the payment information for the car insurance but forgot to update it for the tenant insurance within the 3 day window. I called when I got the registered letter telling me that my premium would be cancelled to ask if I could make the payment and keep my policy. I was told I could, I just had to make the payment so I updated the payment info and was transferred to an automated system to complete payment. I was then disconnected so I called back to confirm that the payment was recieved and the policy would be reinstated and this was confirmed by the customer service representative for the second time. The following week my online account still showed a cancelation so I called and spoke to the representative who confirmed for the third time that the policy would be reinstated because I made the payment. I told him my online account was still showing a cancelation so he put me on hold and then came back to tell me that it actually was still being canceled.
Insurer: Sonnet
By: EB