216,391+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,391 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Disappointed re: what ASPCA considers "reasonable"
I am very disappointed in this insurer and do not recommend it. Given that the policy alleges that a client can use "any vet" and be reimbursed at 80% of the amount bf the vet bill, I wrongly assumed that this insurance would have a reimbursement rate of 80% based upon a realistic fee. Albeit certain "reasonable rates" defined by ASPCA are surprisingly high (eg $120 for a specialist consultation), others are absurdly low (eg $27. for a urinalysis regardless of whether it was done in house or sent out to a lab) and just slightly over $200. for a multi-organ abdominal ultrasound performed by the same specialist that ASCPA considers $120. an appropriate fee for a consultation. Finally, the "reasonable" fees do not appear to be available until a claim is filed although a customer service rep suggested obtaining an estimate from the vet and then waiting to have services performed until ASPCA has an opportunity to "evaluate it" Overall, I am finding that I am being reimbursed at about 50% of the vet expenses that I was promised would be reimbursed at 80%. This insurance does not provide me the peace of mind that I hoped it would provide when I purchased it. And the company appears unwilling to make their list of "reasonable fees" upon which they provide reimbursement available. Moreover, although the staff is pleasant on the phone, I feel that find it annoying and unacceptable that I find their lack of transparency about determining reasonable fees to be unacceptable.
Insurer: ASPCA
By: Elisabeth
Customer for life!
Absolute best pet insurance out there! I could not be happier with their customer service and underwriting staff in covering the care needed for my 15 yr old dog's brain tumor, they really went above and beyond. Claims were processed really quickly and check's received in record time. Truly a blessing! Even my vet told me that Trupanion is the best he has seen with his clients.
Insurer: Trupanion Canada
By: Christine
Customer for life!
Absolute best pet insurance out there! I could not be happier with their customer service and underwriting staff in covering the care needed for my 15 yr old dog's brain tumor, they really went above and beyond. Claims were processed really quickly and check's received in record time. Truly a blessing! Even my vet told me that Trupanion is the best he has seen with his clients.
Insurer: Trupanion
By: Christine
Finally a great Pet Plan
I had my first claim with Embrace when my best little four legged buddy scratched his eyeball chasing lizards or something and all the claims were handled very promptly and I actually got a check!! Something that never happened with the old plan. I am so happy and I am telling my pet loving friends to use Embrace.
Insurer: Embrace
By: Lou
Efficient & Prompt
All aspects of my dealing with Embrace have been above & beyond my expectations. KUDOS!!!
Insurer: Embrace
By: Stephanie
Good service
I was very pleased with the timely manner in which my claim was handled. Also the very courteous interaction with staff members. Thank you.
Insurer: ASPCA
By: joy
Not as Good as it Sounds!
We have two dogs and just attempted to file our first claim after two years of having coverage, 1st they wanted all of the medical records for the year before we got our dogs (we got them at 8 weeks of age), then they needed detailed records for every vet visit to make sure there weren't any reasons to exclude the latest claim. One excuse after another to avoid a claim. Then it was the terms and conditions list that excludes claims for certain events. I'm really glad my health insurance isn't this poor or I wouldn't be here to complain! AVOID!
Insurer: Embrace
By: Joe
Still the best!!
We have had other pet insurance and I did a lot of research before choosing Embrace for our now four year old Boxer/Bulldog mix. The personalized, friendly service of Embrace is the best we've ever received. I have recommended Embrace to our dog park friends and to our local vets. Thank you for helping us feel secure in knowing that we will have the help we need if/when we need it to make the best decision in caring for our beloved pup.
Insurer: Embrace
By: Bobbie
Extremely pleased with Embrace's quick response!
My wife and I are so very pleased with this company! We purchased the insurance plan, including the wellness plan, for our Miniature Schnauzer, and took him into the vet to be neutered the very next day. Within two days of submitting the claim, we received a response, and within five days, we were notified our reimbursement check was on the way. We would highly recommend this insurance plan to everyone!!
Insurer: Embrace
By: Gene
This Company Is A Blessing!
I am a very insurance oriented person but I've never thought much about having insurance for an animal other than my show horses, however when I found Healthy Paws I decided to get the insurance for my pup, "Tucker". It truly has been a blessing for me. The company communicates effectively and this is so important. The staff kept me informed on how the claim was proceeding via email. I couldn't be more pleased. I highly recommend Healthy Paws and everyone should have this insurance because just like us, we never know when our pets will get sick or injured. Thank you so much, "Healthy Paws".
Insurer: Healthy Paws
By: Cheryl