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Pet parents across the U.S. and Canada have left over 217,900 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Rip-Off simply Horrible waste of Money
I had (as I just cancelled the Policy) insured my three year old Boston Terrier from the time she was eight weeks. Through time the premiums were increased substantially however reimbursement was minimal IF any in fact as there was always some exclusion. Plans are confusing and even agents are not clear on them. When I initially registered my dog I was told that I would also have liability which I recently found out that they do not provide. Each time I submitted a claim, there was always a problem and you would have to chase them. I sincerely hope that anyone thinking of insuring their pet with them reads all the reviews --for myself it is better to put away in "Doggy Fund" the fluctuating amount(s) they charged each month.
Insurer: Petsecure
By: caroline
Quick and efficient service
I was hesitant to purchase pet insurance for my cats because I had heard negative stories. I researched and decided upon Embrace and have never regretted it! They are easy to contact, prompt and very fair.Our Spike developed constipation and some urinary problems. The bill was over $1000. Within a week I received email notice that Embrace would pay everything minus our 20% deductible.
Insurer: Embrace
By: Lisa
my monthly dues shot way up
wondering if my monthly dues went from about 83 to about 97 just because our dog has been pretty sick. its enough to make us reconsider dropping policy.... however, besides that they have been doing an excellent job and are always very pleasant and helpful on the phone and have been taking care of all claims that have qualified. would like to see where they got their information regarding the vet cost in our area going up. if it was a valid reason then would like to see how they arrived at it. otherwise really wondering if that is a true statement or its because they have had to pay out a lot on our dog.
Insurer: Trupanion Canada
By: lynn
my monthly dues shot way up
wondering if my monthly dues went from about 83 to about 97 just because our dog has been pretty sick. its enough to make us reconsider dropping policy.... however, besides that they have been doing an excellent job and are always very pleasant and helpful on the phone and have been taking care of all claims that have qualified. would like to see where they got their information regarding the vet cost in our area going up. if it was a valid reason then would like to see how they arrived at it. otherwise really wondering if that is a true statement or its because they have had to pay out a lot on our dog.
Insurer: Trupanion
By: lynn
Mast Cell Tumor Removal
My dog had 3 mast cell tumors which needed to be removed. I all happened very quickly and was obviously a very stressful time. Trupanion was quick to respond to the claim and even dealt with the Vet directly. They covered their portion without delay. Customer service is outstanding throughout this company and was genuinely heartfelt. I strongly recommend this company as they do not give you the run-around. They strictly mean business. I will stay with Trupanion, without a doubt.
Insurer: Trupanion Canada
By: Cliff
Mast Cell Tumor Removal
My dog had 3 mast cell tumors which needed to be removed. I all happened very quickly and was obviously a very stressful time. Trupanion was quick to respond to the claim and even dealt with the Vet directly. They covered their portion without delay. Customer service is outstanding throughout this company and was genuinely heartfelt. I strongly recommend this company as they do not give you the run-around. They strictly mean business. I will stay with Trupanion, without a doubt.
Insurer: Trupanion
By: Cliff
Excellent Service
Our good dog Carl swallowed 5 golf balls and had to have them surgically removed. Trupanion promptly paid the claims at agreed upon amount.Carl has given up golf!
Insurer: Trupanion Canada
By: Donna
Excellent Service
Our good dog Carl swallowed 5 golf balls and had to have them surgically removed. Trupanion promptly paid the claims at agreed upon amount.Carl has given up golf!
Insurer: Trupanion
By: Donna
Best. Service. Ever.
Impeccably efficient and responsive customer service with amazing benefits, especially for pups with no pre-existing conditions
Insurer: Healthy Paws
By: Dean