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Pet parents across the U.S. and Canada have left over 217,670 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claim was user friendly, prompt action!
I was surprised at how quickly my claim was handled and how quickly the check came! The customer follow up was prompt and friendly and not rushed. I am so impressed I'm putting insurance on my other dog.
Insurer: ASPCA
By: Veroune
Worst Company Ever
Trupanion = Tru Scam Artists! $40 on a $490 claim! You should be ashamed of yourself! Then they have some disrespectful person from their center call who wont even let me say a word...just wants to argue with me! Again, I will happily be putting on all websites how you do business as well as have filed a complaint against you with the BBB as you should have a D Rating! I am sure there are better companies out there who don't try to scam you once you finally have a claim.
Insurer: Trupanion Canada
By: Christian
Impeccable, honest and friendly service
I never thought I would ever write a positive, glowing review of an insurance company. But, Trupanion, much to their credit, is not typical of others in their industry. Now, any insurance firm is in business to make a profit and -- understandably -- wishes to retain as much of their clients' premium paying investment as possible. No argument there. However, some firms employ less than altogether ethical methods of hanging onto their funds. Trupanion is different. From the outset, we were treated in a fair, friendly and caring manner. Communication, established within minutes of claim filing, was frequent, warm and efficient. Claim settlement was very quick and just as contracted. Our experience with Trupanion was so good that I sometimes wonder if the company is actually the home-based enterprise of a philanthropic pet lover rather than a profit hungry business person. I recommend Trupanion highly and hope this endorsement will help them recruit more clients. Trupanion deserves to prosper!
Insurer: Trupanion Canada
By: Craig
Impeccable, honest and friendly service
I never thought I would ever write a positive, glowing review of an insurance company. But, Trupanion, much to their credit, is not typical of others in their industry. Now, any insurance firm is in business to make a profit and -- understandably -- wishes to retain as much of their clients' premium paying investment as possible. No argument there. However, some firms employ less than altogether ethical methods of hanging onto their funds. Trupanion is different. From the outset, we were treated in a fair, friendly and caring manner. Communication, established within minutes of claim filing, was frequent, warm and efficient. Claim settlement was very quick and just as contracted. Our experience with Trupanion was so good that I sometimes wonder if the company is actually the home-based enterprise of a philanthropic pet lover rather than a profit hungry business person. I recommend Trupanion highly and hope this endorsement will help them recruit more clients. Trupanion deserves to prosper!
Insurer: Trupanion
By: Craig
Great Customer Service
As always, I have received great customer service from another Embrace claims representative. This time it is Sam Adkins. He took care of a problem with efficiency and expedience. I always appreciate how Embrace representatives are very helpful and get the job done in no time at all! Thanks again for a great "Embrace experience"! Sincerely, J. K. Fort
Insurer: Embrace
By: J.
Extremely satisfied
Very happy with service and turnaround time on payments.
Insurer: Trupanion Canada
By: Elyse
Extremely satisfied
Very happy with service and turnaround time on payments.
Insurer: Trupanion
By: Elyse
highly disappoonted
Paid premiums for almost a decade. Never made a claim then one day we did. and they told us that we were not covered, we got screwed over even after paying in over $7000 in premiums .I am just going to put the money in an account and if its needed its there. hopefully we will not need it.
Insurer: Petsecure
By: lincoln
Great service as usual
Trupanion is so user-friendly and customer service oriented. Whether I deal with them online or over the phone, I have always been given excellent service.
Insurer: Trupanion Canada
By: Gina