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Pet parents across the U.S. and Canada have left over 217,806 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Quick claim payment, no hassels
My 3-yr old Pembroke Welsh Corgi started having seizures and was evaluated through physical examination, blood work, and an MRI. Trupanion paid 90% of costs of the blood tests, MRI, and anti-seizure medication, which totaled over $2K. I simply called Trupanion to submit the claim and emailed copies of the invoices. I was responsible for a $100/illness deductible, 10% of the covered costs, and the physical examination costs. Trupanion processed my claim very quickly, and their claims personnel were very polite, understanding, and helpful.
Insurer: Trupanion
By: Michelle
This IS the BEST pet insurance.
My dog was very ill and needed to be seen by the vet. There was lab testing and x-rays. Then all the medications. I spent over $500.00. I turned in my claim the day of the visit. Ten days later the reimbursement was back in my checking account. Pets Best is the easiest and fastest pet insurance I have used. I have had several dogs and used "other" pet insurance. I recommend this to all my friends and family.
Insurer: Pets Best
By: Jan
so-so
OK, so, granted, I chose Trupanion and they have reimbursed us a lot of money for our dog that suffers sever allergies. And that has been good. They have a direct deposit for claims and claims are handled very quickly. Another good thing about them. We have 2 dogs, one is young the other not. Our biggest gripe is They ONLY cover dental extractions, so the anesthesia and cleanings are always out of pocket, though cleanings prevent extractions, so go figure. Customer Service is cheerful as long as everything goes quickly and smoothly. Also, often the reps talk at you. Like a car salesman, they don't really want to slow down and hear the customer. connecting to a client is good, but if the rep does not sympathize, that;s fine, just don't make the client feel like they're wasting your time. As soon as a problem arises, they become curt and rush you off the phone. not cool.
Insurer: Trupanion Canada
By: Anony
so-so
OK, so, granted, I chose Trupanion and they have reimbursed us a lot of money for our dog that suffers sever allergies. And that has been good. They have a direct deposit for claims and claims are handled very quickly. Another good thing about them. We have 2 dogs, one is young the other not. Our biggest gripe is They ONLY cover dental extractions, so the anesthesia and cleanings are always out of pocket, though cleanings prevent extractions, so go figure. Customer Service is cheerful as long as everything goes quickly and smoothly. Also, often the reps talk at you. Like a car salesman, they don't really want to slow down and hear the customer. connecting to a client is good, but if the rep does not sympathize, that;s fine, just don't make the client feel like they're wasting your time. As soon as a problem arises, they become curt and rush you off the phone. not cool.
Insurer: Trupanion
By: Anony
recent claim
My Charlie was if for routine neutering. Our vet did blood work prior to surgery to see how our little man would fair with anesthesia drugs. The blood work showed possible liver stent and if further results come back he may have a tough time coming out of surgery or may not come out. We are so happy that we got this coverage...Im much more happier to pay a monthly fee than getting a large bill surprise!
Insurer: Trupanion Canada
By: Louise
recent claim
My Charlie was if for routine neutering. Our vet did blood work prior to surgery to see how our little man would fair with anesthesia drugs. The blood work showed possible liver stent and if further results come back he may have a tough time coming out of surgery or may not come out. We are so happy that we got this coverage...Im much more happier to pay a monthly fee than getting a large bill surprise!
Insurer: Trupanion
By: Louise
Well Done!
I've had Pets Best for a number of years now and unfortunately have had to use it a number of times. Every time, Pets Best has reached a timely and fair resolution. It gives me great peace of mind knowing that as Micah gets older, I don't have to agonize over getting him appropriate treatment when he needs it!
Insurer: Pets Best
By: Julia
Worst Pet Insurance Ever
After MONTHS of jerking us around, our claim for giardia was finally and with finality, denied. This denial is based on a previous vet visit from 7/2013 where diarrhea was noted by the veterinarian. No fecal workup was done, due to the diagnosis NOT being giardia. On 3/3/2014 she was diagnosed with giardia (got by drinking water at a dog park). The total bill for this was over $1000, and was handled expertly by our vet. They have denied our claim, and completely given us the run-around due to the notation by the previous vet back in July. If she had had giardia for 8 months, undiagnosed and untreated, she would be dead. Despite this logic, they still refuse to pay. I would never recommend this company to anyone, and I will never use them again.
Insurer: Embrace
By: John