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Pet parents across the U.S. and Canada have left over 217,900 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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scam - VPI exists for the $, not the pets
I've been a paying customer of a Premium Plan for SIX YEARS at $50 a month. My dog has been relatively healthy for that whole period. Last month, my dog got cancer, to the tune of $2000. A deadly cancer called hemangiosarcoma. She needed bloodwork, cytology report, meds, and ultimately surgery to remove the rapidly growing tumor. When I submitted the expenses, they covered only $560 of my entire bill!!! They told me that my "Premium Plan" was old and had not been updated since 2008 for any adjustments and therefore only this small amount was cover and that they surgery itself was NOT covered. I was outraged! After speaking with the first customer agent, I asked to talk with her supervisor. After getting the run around from the second, I said I wanted to talk to underwriting and they said they do not allow customers to talk to the underwriting department. Then I said I wanted the president's information, so they forwarded me to the "customer advocate" for the president. After 3 very heated calls, she phoned me back the next day and told me that underwriting was correct and that they would not pay any more on my claim. I am canceling my policy.
Insurer: Nationwide
By: Amber
Very satisfied
We have carried basic insurance for our dog since she was a puppy. I have been pleased by the speed and ease of the claims process and have found it well worth the cost. I also appreciate the peace of mind. Well worth it.
Insurer: Nationwide
By: Karen
Making Decisions Based on Prognosis
The great thing about having pet insurance is you can base treatment decisions on condition, rather than cost. Every year that we have had insurance we have "broken even", and held onto it for "one day". Lilo has had claims over the years, small and medium, and they usually add up to approx the same amount as premiums each year. Until this year. Lilo just came home from PAWS in Moscow after having an exploratory spleen/mass removal. This was after weeks of diagnostics, some at WSU (cha-ching). Half an hour after bringing her home, my husband had submitted her claim using his phone's camera. Our reimbursements always come within a couple of days; we live in WA state so they only take a day to get here in the mail. Lilo's prognosis is excellent, and her insurance has already "paid" for itself x3 this winter. I tell all of my friends about Healthy Paws.
Insurer: Healthy Paws
By: Sheri
Great!
Scooter has been covered since s puppy. The first year he had a bad sprain or hairline fracture. He went to three different vets including a specialist. I was very pleased with the promptness of reimbursement. He has cut his paw, ripped toe nails out and most recently had been treated for cystitis three times even with an ultrasound. I know the first year I got more back from them than what I paid for premium. This year has been the same. I am glad I have it and won't go without it. You won't regret ever purchasing this coverage. Scooter and Sharon Davis
Insurer: Nationwide
By: Maryland
Foreign Body Ingestion
Very friendly individuals who help you through every thing, step by step and in a timely matter.
Insurer: Trupanion Canada
By: Jessica
Foreign Body Ingestion
Very friendly individuals who help you through every thing, step by step and in a timely matter.
Insurer: Trupanion
By: Jessica
Pets Plus Us! Highly Recommended!
When we adopted Opie, our precious 12 week of Neopolitan Mastiff, our vet had us enrol in the one month free trial with Pets Plus Us! That decision was something that would become a godsend! We didn’t realize what a life saver it would be! Not only for beautiful Mastiff but also to protect our savings and future savings against unseen concerns. Our family had previously had a very healthy Bull Mastiff who had lived a very long, healthy life. Adopting a dog with health concerns did not cross our mind when I feel in love with our new family member! Shortly after his initial check up Opie started showing issues with his eyes, skin, allergies and the worst to come was he was examined and found to have bilateral hip dysplasia. We purchased the 80% coverage through the Accident & Illness insurance, and hoped we wouldn't need to use it anymore anytime soon. Well turns out we submit a claim monthly for his pain medicine, eye drops and other miscellaneous ointments and potions. AKA thousands of dollars later! Having pet health insurance certainly helped take some of the stress out of having our dog undergo 3 cherry eye surgeries, eye ulcer surgery and pain medication to manage him until he hits maturity. He has a hip surgery in his future, in the meantime, Pets Plus Us gives us the coverage to medically manage his pain. I would highly recommend Pets Plus Us to anyone looking for pet health coverage!! Thank you for being there for us!
Insurer: Pets Plus Us
By: Nicola
very satisfied
I have three beagles and have been with VPI for quite some time. They have covered every claim I have made and made everyting very easy. I have been glad that they also accept accupuncture as a treatment plan rather than just force surgery. My only complaint is that they take your payment via direct deposit but won't send your claim adjustment via direct deposit.
Insurer: Nationwide
By: Barbara
Outstanding Total Service
VPI has provided outstanding service to our family's care of our bulldog, Bella. They have easy claim form process, extremely fast turn around, fair coverage amounts, and friendly customer service folks available to discuss any questions. Thank you VPI!
Insurer: Nationwide
By: Lauren
Unprofessional Customer Service Reps
This is based on my encounter when I called in to cancel account. The customer Service Rep by the name of Yvette very rude and unprofessional. Trying to tell me my credit card was not charged when I clearly see it on my bill. She has no knowledge on how to deal with customers or their issues. I feel this changed my view on VPI and me wanting to stay. I glad this happened and now I can move on from their service.
Insurer: Nationwide
By: Mon