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Trupanion Insurance - Excellent
Trupanion were very quick responding to our claim - they emailed us first to say they had received the claim form and then later to let us know how much we would be reimbursed. By having Trupanion insurance, we know our pet will receive excellent care in a timely fashion. Thank you Trupanion
Insurer: Trupanion Canada
By: Patricia
Trupanion Insurance - Excellent
Trupanion were very quick responding to our claim - they emailed us first to say they had received the claim form and then later to let us know how much we would be reimbursed. By having Trupanion insurance, we know our pet will receive excellent care in a timely fashion. Thank you Trupanion
Insurer: Trupanion
By: Patricia
Quick Response
I recently filed two claims and was extremely surprised and impressed with the quickness of the response to those claims. I was informed when they received the claims. I was informed when the claims were under review. I was informed when the claims were processed and was advised of the amount of my reimbursement. Embrace even emailed me to make sure I received the claims payment. And, all of this was done within a matter of about 10 days. Very impressed!
Insurer: Embrace
By: Donna
Trupanion is BY FAR the best pet insurance!!
Our Shih Tzu was diagnosed with renal failure when she was just over a year. Trupanion has made it possible for us to afford the best care to manage her health and give her the quality of life she deserves dispute her diagnosis. They cover what they say they cover and have the best customer service! We recommend Trupanion to everyone!
Insurer: Trupanion Canada
By: Melissa
Trupanion is BY FAR the best pet insurance!!
Our Shih Tzu was diagnosed with renal failure when she was just over a year. Trupanion has made it possible for us to afford the best care to manage her health and give her the quality of life she deserves dispute her diagnosis. They cover what they say they cover and have the best customer service! We recommend Trupanion to everyone!
Insurer: Trupanion
By: Melissa
Makes it a little easier
This policy helps with the bumps, bruises and illnesses, and in general the reimbursements seem fair. It gives us peace of mind that is something big happens we'll be better able to manage.
Insurer: ASPCA
By: Kate
Trupanion let me down
Trupanion has let me down to the tune of $2500, be very careful. After many years of cat ownership and paying lots of vet bills out of pocket, I decided to get pet insurance (I had just adopted my second shelter cat in recent years). My older cat (five years old) had bladder stones removed when he was three. Since that time (two years ago he had perfect check ups and no issues). Two years after the problem, he started having issues. An ultrasound showed what looked like bladder stones again. I had the surgery done, turned out to be "grit" in his bladder this time. After the first surgery. my vet had said he did not know if stones would re-occur, but to help he suggested many things, as much water and canned food as I could get in him, and Hill's Science Diet suggested dry KD (kidney diet) food. My cat is not a big canned food eater but I got as much in him as he would take. So flash forward to this year, and the bladder grit. Trupanion DENIED the entire claim because (an only because) according to them, the DRY FOOD was an indication of treatment therefore this was a preexisting condition that did not meet their 18 month preexisting clause. So... using that logic, if I had fed him "grocery store" cat food they would have paid the claim? This is so wrong and I am doing whaetver I can to try to get them to pay this. Any help or advice on the claim process would be greatly appreciated. I've already appealed and their "independent" third party reviewer agreed with th
Insurer: Trupanion Canada
By: Mary
happydad
fast to respond; with proper docs no challenges; timely compensation; very business like
Insurer: Trupanion Canada
By: Dave
happydad
fast to respond; with proper docs no challenges; timely compensation; very business like
Insurer: Trupanion
By: Dave
never been denied on a claim
Embrace is a wonderful insurance company. Sadly I lost one dog to sudden illness which cost me around $6,000. That lead me to look into health insurance for my other dogs. A year later my pomeranian needed extensive testing for a coughing issue. Embrace covered ALL of her tests and sadly when she died a few months after. The claim was in the thousands each time. It was such a relief to be able to tell the vets to do anything they needed to. I knew I was covered and didn't have to worry about the cost. The claims are processed pretty quickly and the staff is very nice and responsive. I hope I don't have to use the insurance anytime soon again and have healthy dogs but at least I don't need to worry about the costs.
Insurer: Embrace
By: Marjon