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Pet parents across the U.S. and Canada have left over 208,360 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Caring Company
There is nothing like having a pet as a member of your family. As pet owners we all know it comes with alot of ups and downs and when one gets sick your heart breaks. I have had Embrace for several years and lucky to say never had to use them until my male american bulldog got real sick. 2:30am in the Animal Hospital Emergency Room is not the most desired place to be and all that came to mind is getting my boy better. Embrace understands that and their staff have always been wonderful. Other than my reasonable deductible and percentage portion Embrace covered the rest allowing me to get the care for my boy that he needed. I would and have highly recommemded Embrace to any pet owner and would like to thank them for helping my boy get better and come home.
Insurer: Embrace
By: Keith
Very disappointed
Please see an exerp from an email that I sent to Trupainion upon completion of my claim: "I received 3 claim process notices (the one here 271018, 269924 & 269923). My query regards why I was charged 2 deductibles when this was all done in 1 procedure. 1 on the claim here (27018) and as well on 269923. I do note that Trupainion has divided the claim into 2, but I am sure that you can appreciate that the scheduling for these procedures were to save money (for Trupanion as well as us) on anaesthetics as well as undue stress on Zeus if we were to have done this one 2 separate occasions." Trupanion's response is below: "Our deductibles are per condition. As Zeus was under he was treated for the masses as well as his oral care. As there are two different condition we had to apply the deductible to both conditions." I cannot tell you how utterly disappointed I was with this response. Tina Furber
Insurer: Trupanion Canada
By: Zeus
Very disappointed
Please see an exerp from an email that I sent to Trupainion upon completion of my claim: "I received 3 claim process notices (the one here 271018, 269924 & 269923). My query regards why I was charged 2 deductibles when this was all done in 1 procedure. 1 on the claim here (27018) and as well on 269923. I do note that Trupainion has divided the claim into 2, but I am sure that you can appreciate that the scheduling for these procedures were to save money (for Trupanion as well as us) on anaesthetics as well as undue stress on Zeus if we were to have done this one 2 separate occasions." Trupanion's response is below: "Our deductibles are per condition. As Zeus was under he was treated for the masses as well as his oral care. As there are two different condition we had to apply the deductible to both conditions." I cannot tell you how utterly disappointed I was with this response. Tina Furber
Insurer: Trupanion
By: Zeus
Frustrating, inefficient claims process
I got Pets Best after thoroughly researching numerous insurance companies out there, and based on reviews Pets Best appeared a great option - most reviews stated quick claims processing and payment of a large portion of vet bills. I have been with them 6+ months and submitted my 1st claim (only for $200) over 1.5 months ago - both my vet and I have gone in circles with them since then and the claim is still unresolved. They 1st contacted me about needing paperwork from the vet - completely understandable. Since my cat had only been to this vet once, I promptly let them know this and also gave them the contact info for her regular vet she had seen her whole life so they could ascertain "pre-existing illnesses" (none existed). A week or so later I was informed via email that my claim was closed because the vet that had seen my cat for her unexpected illness had not sent in records from the one visit. They did not enlist my help is contacting my vet or let me know they were having difficulty reaching them, rather they simply closed my claim out. I was frustrated with this and let them know, and in response a representative called me personally which I was pleasantly surprised by. This has been the only positive aspect of this frustrating, time-consuming process. As soon as I was made aware of my vet not sending in the paperwork and my claim being subsequently closed, I contacted my vet who promptly sent in the paperwork from the one visit. Another week or 2 later P
Insurer: Pets Best
By: Tanya
Happy, happy, happy!!!!
Our yorkie had surgery and the claim and payment were easy and prompt. We are so glad we chose Healthy Paws!
Insurer: Healthy Paws
By: Dena
Exceptional Company
I cannot not say enough good things about Trupanion Pet Insurance. I insured my Doberman at 10 years of age. Approximately 6-7 months after policy inception she collapsed in my living room with a heart problem. Shortly after she developed problems with a mass on her leg that was inoperable due to her heart issues. This company paid approximately 18,000.00 to 20,000.00 dollars over the course of time that she was insured. I had a 250.00 deductible and they paid 90% of everything except office visits. This company is phenomenal. My girl enjoyed a great quality of life up until the end. I could not have afforded to take care of her with all of her issues without Trupanion. They are the best!
Insurer: Trupanion Canada
By: Linda
Exceptional Company
I cannot not say enough good things about Trupanion Pet Insurance. I insured my Doberman at 10 years of age. Approximately 6-7 months after policy inception she collapsed in my living room with a heart problem. Shortly after she developed problems with a mass on her leg that was inoperable due to her heart issues. This company paid approximately 18,000.00 to 20,000.00 dollars over the course of time that she was insured. I had a 250.00 deductible and they paid 90% of everything except office visits. This company is phenomenal. My girl enjoyed a great quality of life up until the end. I could not have afforded to take care of her with all of her issues without Trupanion. They are the best!
Insurer: Trupanion
By: Linda
Paid ER bill when pet died
Our beloved dog Hazel died within about six weeks of signing her up for health insurance. We took her to the animal ER and she never came out--but we got a $2,000 bill. While Embrace took awhile to get us an answer--18 business days, when they promise 15 days, they paid the claim (minus the deductible). We were super surprised, though they would deny it due to ER or due to it being so soon after we signed up. Got a new dog, Bowie, and will buy pet insurance again through Embrace.
Insurer: Embrace
By: David
Prompt
My first experience with Trupanion was a positive one. My Vet signed me up for first 30 day free trial and unfortunately I had to take advantage of it. As soon as I vet submitted a claim I received an email that it was under review. I would guess it was within 24 hours of submittion. My reimbursement check came shortly thereafter.
Insurer: Trupanion Canada
By: CJ
Prompt
My first experience with Trupanion was a positive one. My Vet signed me up for first 30 day free trial and unfortunately I had to take advantage of it. As soon as I vet submitted a claim I received an email that it was under review. I would guess it was within 24 hours of submittion. My reimbursement check came shortly thereafter.
Insurer: Trupanion
By: CJ