217,576+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,576 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Eventual fairness
There was a misunderstanding from my vet's manner of charging for an initial visit and acupuncture administered at the same time. I received several refusals for the claim. Eventually, my vet sent a letter with an explanation that allowed Trupanion to cover the charges. Generally, I find them to be extremely prompt in their decisions on a claim. Payment usually is prompt.
Insurer: Trupanion Canada
By: M.J.
Eventual fairness
There was a misunderstanding from my vet's manner of charging for an initial visit and acupuncture administered at the same time. I received several refusals for the claim. Eventually, my vet sent a letter with an explanation that allowed Trupanion to cover the charges. Generally, I find them to be extremely prompt in their decisions on a claim. Payment usually is prompt.
Insurer: Trupanion
By: M.J.
The most caring, fastest responding, people.
Yes I give Pets Best a 10 on my review because of the way they handle there business. They respond to any inquiry with speed and urgency. They handle claims in record time.
Insurer: Pets Best
By: Michael
Best pet insurance and customer service EVER!
We feel so lucky for our incredible veterinary care and for having Healthy Paws insurance! Our dog, Griffin, ate a sock last week and needed emergency surgery to remove the blockage. If we didn't have this insurance, we might have had to make a very difficult decision the night we brought griffin in for treatment. A $5000 bill was not easy to cover, but knowing that I was going to be reimbursed for almost all of it made it possible for me to afford his surgery without worrying about paying my mortgage or putting food on the table. My claim was processed in under 24hrs and the customer service was exceptional. I spoke with multiple people over the phone to make sure everything would be covered and they could not have been nicer to me during a really difficult time for me and my wife. I received notification that my reimbursment check had been sent within 4 days of submitting my claim and I received 3 wonderful follow up emails from the staff at HPI checking on Griffin to see how he was doing. I wish human health insurance worked this well!! I will NEVER purchase any other type of pet insurance!!!
Insurer: Healthy Paws
By: Lyn
Best thing I ever did!
Having Embrace was the Best thing I ever did! Quite frankly if it wasn't for Embrace I would probably have had to give my cat away. I don't usually take the time to review stuff but I feel like Embrace really deserves it and if someone else can benefit from my good experience and also use Embrace that would be a good thing. My story is kind of long so I'll try to keep it short- but I've had cats my whole life and none have ever had major problems. Vet visits were so few that they're was never an issue. But then a little baby stray showed up in our yard and we fell in love with him and decided to keep him. Well, that was the beginning of the horror story for my wallet. He arrived a little sickly with some respiratory issues but nothing majorly serious. Well, one thing led to another and he pretty much took every vet appointment we never had before and had them all himself! It was getting to the point where I was going to have to think about giving him away to someone who could afford him. I didn't think of insurance because I always thought crazy pet people did that and/or it would be too expensive. Well, boy was I wrong! It was the best thing to do!! I researched a whole bunch, had my mind set on another one, when one of the girls at my vets office recommended I check out Embrace before I make any final decisions. I'm so glad I did. They are literally the only reason why I've been able to keep my kitty. They were the perfect fit for us, based on what we needed and the coverage they provided at a very reasonable cost. I've had them for 1 year already and the customer service has not only been incredible, everyone is so nice, but all my claims have been approved! ...and I've needed to turn in quite a few claims. They've been approved quickly and I have received the checks in a timely manner. It's a relief to see the checks because I know that with Embrace I've been able to give my kitty the best possible care because I've never had to say no because I couldn't afford it because I know I will get the majority of his vet visit reimbursed. I highly recommend them to anyone and everyone! My kitty's health is great right now and I know that if (or should I say when) he needs to go back Embrace will be there to help.
Insurer: Embrace
By: Rebekah
Excellent customer service!
We adopted our six year old lab from a lab rescue foundation. Thank goodness we decided to get HealthyPaws Insurance for her because five months later she became very ill with Hemorrhagic Gastroenteritis. We submitted the claim the night we brought her home from the hospital simply by taking a picture of the vet bill and uploading it via the HealthyPaws iPhone app. We received an email response almost immediately. The customer service and claims reps were all very sympathetic and helpful. We received a reimbursement check within a few days. We are very impressed and highly recommend HealthyPaws!
Insurer: Healthy Paws
By: Sharon
No hassle claim
My male cat had a urinary tract infection and had to have a catheter inserted and was on an IT for several days. Healthy Paws came through with the reimbursement in about 3 weeks. Very professional, no hassle claim.
Insurer: Healthy Paws
By: Kevin
Years of excellent, personal, caring service
I purchased my pet insurance when my Shih-Tzu, Cappy was 7 and had just spent 5 days at an emergency vets ($$$). Having the insurance has been the best investment in her health that I have ever made. When processing claims I have been given personal attention, the claims processing is so easy, these folks understand pet owners. And recently at 14+ years old my dear old Cappy suffered a heart attack, which within days brought us to the end of her life. ASPCA was there for me, personally calling to share their condolensces and help me process my last claim. Such kind, professional, compassionate and prompt service is above and beyond my expectations. Thanks You, especially to Robert and Shelly. I will own a pet again soon and will insure my pet with ASPCA Pet Insurance... always. Thank you so much.
Insurer: ASPCA
By: Andrea
Excellent Service by friendly professionals
When our little doxie had to have a hemi-lamenectomy, we were all so upset. But we did not have to worry about the bills. We were reimbursed quickly by Pets Best and it took away some of the worry we were experiencing. I highly recommended Pets Best as they have hired quality employees who provide quality service with care.
Insurer: Pets Best
By: Roberta
Lifesaving for my dogs- literally
It has been a hard few months for us, and the dogs have of course managed to get ill/have accidents at the worst time. Within a week one dog had ingested Coumadin after sneaking into the garage where a mouse tray was set, one dog needed a skin biopsy, and one was coughing nonstop. It helps to have the comfort of Healthy Paws when we face an emergency. We appreciate all the help and quick turn around for claims!
Insurer: Healthy Paws
By: Afshan