219,108+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,108 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great coverage - great service
Have had nothing but great service from Trupanion. I get emails when the claims are received, when they are processed and when they are finalized. And this whole process is usually done within 2 weeks of the claim being filed. Customer service when needed (very rare) has been exceptional.
Insurer: Trupanion
By: Steve
Small surgery
I strongly support Embrace not only for offering their Wellness Programs, but also for a very prompt payment for the surgery and Wellness Programs. The customer service is top notch and I strongly recommend their service!
Insurer: Embrace
By: Bruce
Thank you Embrace for being there again!
Well, it happened again Emgrace and you were there to help pick up the pieces. This time it was Jessie the cat, he had swallowed a foreign object which meant another major surgery. Thank God the surgery went well and he's healed back to being a lovable pest! His sister Kimmie is happy to see her brother back to a certain extent and knowing that they can compare who has the biggest scar! Your response was very quick after I faxed over the claims and there were plenty. I appreciate your quick reponse and the first check was received a a few days later as well as the next check. Customer service was excellent and couldn't ask for more. Thank you very much for being there Embrace as you've always have. Sorry it took so long for me to write a review. Laura you have a great company and team keep up the great work. Thanks again! Sincerely, The Morales Family
Insurer: Embrace
By: Chris
EmmyLou Gives Trupanion a "High-Five"!
Our EmmyLou was diagnosed with a Mast Cell Tumor in March but following three surgeries, monthly follow-up visits, and ongoing chemotherapy, she is doing very well. With all the stress related to Emmy's condition, it has been comforting to know that Trupanion has been there for us. I am very pleased with the quick and frequently "same-day" response I receive each time I file a claim on Emmy's behalf. I couldn't ask for better service. The only thing I would suggest is that maybe the Trupanion staff could in-service those handling health insurance for humans on how to improve their services. One can only hope!
Insurer: Trupanion Canada
By: BethMarie
EmmyLou Gives Trupanion a "High-Five"!
Our EmmyLou was diagnosed with a Mast Cell Tumor in March but following three surgeries, monthly follow-up visits, and ongoing chemotherapy, she is doing very well. With all the stress related to Emmy's condition, it has been comforting to know that Trupanion has been there for us. I am very pleased with the quick and frequently "same-day" response I receive each time I file a claim on Emmy's behalf. I couldn't ask for better service. The only thing I would suggest is that maybe the Trupanion staff could in-service those handling health insurance for humans on how to improve their services. One can only hope!
Insurer: Trupanion
By: BethMarie
Covered surgery
My dog needed expensive spinal surgery. Of course we said yes and hoped that insurance would cover the procedure. A few days later Trupanion said they would cover 90% after out deductible. As we help our dog to heal we are relieved that we also don't have to worry about his expensive care!
Insurer: Trupanion Canada
By: F
Covered surgery
My dog needed expensive spinal surgery. Of course we said yes and hoped that insurance would cover the procedure. A few days later Trupanion said they would cover 90% after out deductible. As we help our dog to heal we are relieved that we also don't have to worry about his expensive care!
Insurer: Trupanion
By: F
Overall pleased with Embrace.
I have found that my claims are reviewed in a decent amount of time after submitting via e-mail. It is also great to have payments directly deposited into my checking account.
Insurer: Embrace
By: Kathleen
Great, fast service
I am very pleased with Embrace insurance. Completing the claim is very painless (on the part of Embrace, that is) and a representative gets right to work on it by the next business day.
Insurer: Embrace
By: Avizia
Awesome!
My 6-month old Pomeranian puppy, Cruiser, developed a severe underbite and "wry"mouth, where his lower jaw was actually moving to the side, which interfered with his ability to chew.. He would bite me very hard, no matter what I did to break him of the habit. My hands and arms were continually covered with bruises and scabs from where he bit me. My vet consulted with a veterinary dental specialist in Canada, and the specialist recommended removing all of Cruiser's front teeth on either the top or bottom of his mouth, plus some retained baby teeth that had not dropped out of their own accord. After discussing with my vet, we decided it would be best to remove the front teeth from the upper jaw, so Cruiser's tongue would stay in his mouth. Since Cruiser was going to be under anesthesia for the procedure, I elected to have him neutered and microchipped at the same time. The entire bill came to just over $1,000. I submitted the bill to Trupanion. I knew from reading the policy that the neuter and microchipping would not be paid, and the claim would be subject to a deductible of $250 and 90% coinsurance. I purchased this insurance to pay for catastrophic illnesses for my dogs rather than the procedures that would be done on a routine basis. I was notified by Trupanion three days later that the claim would be paid subject to the terms of the policy. I was amazed at how quickly Trupanion responded! After taking out the deductible and the ineligible items (the neuter and microchipping), Trupanion cut me a check for $414.38. I am extremely happy as to how this claim was handled, and I'm so glad I bought this insurance for my dogs. Although I certainly could have paid the bill out-of-pocket, it was very nice to have a portion of the bill paid by Trupanion. It's nice to know for the future, Trupanion will be there to help with my veterinary costs. I don't want to have a medical decision for any of my dogs to come down to finances. It's great to know that I won't have to make a decision strictly on that basis. I am now brushing Cruiser's teeth every day, and an added benefit to having the work done is that his biting has stopped. The vet and I figured that his mouth was hurting so bad that his reaction was to bite to help relieve the pain. I highly recommend Trupanion!
Insurer: Trupanion Canada
By: Deb