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Quick, courteous, and friendly customer service!
This is the third time I have sent in a claim for my 12 month old German Shepherd.... all for Wellness! I have received $400 for the $300 I spent on the insurance! The customer service was quick to respond with an email on the status of the claim, and is always helpful when I have questions. I have had horse insurance for over 30 years and nothing compares to the quick turnaround of a claim to holding the check in my hand, as Embrace has demonstrated!
Insurer: Embrace
By: Cynthia
Well worth it
This is the first time I've ever purchased pet insurance so I have nothing to compare it too. But, that said, all claims are paid quickly and boy have I had some claims. They are fair reimbursements - I'm grateful for any money back. the money back for me has far exceeded what I have paid. so, well worth it for me!!!
Insurer: ASPCA
By: Karyn
So glad to have Embrace Insurance! Thank U!
I strongly recommend using Embrace. I am very satisfied!
Insurer: Embrace
By: Angela
Very happy with Embrace!
I took Amy, my pug, in to my vet for some routine vacinations and during the visit, some other issues were found. Not knowing how submit the charges, I submitted my claim as a Wellnes Rewards claim. Once received, the Embrace representative, Sonya Harris, was kind enough to separate the the charges in to two claims (one for Wellnes and for the other issues. The claims were then processed, by representative, Laura Bennett. Though it took some extra time due to the separation of the claims, I was kept informed as to the status several times. After the claims were approved I received my Wellness refund with three days. I have been very impressed with the efficiency with how my wellness and ilnnes claims have been processed. The representatives have been awesone! I have peace of mind knowing that Embrace will be there for Amy and me!
Insurer: Embrace
By: Sarah
Fixed Income- 2 Dogs-Ins is a great safety net
My older dog developed a skin infection after I had my rugs cleaned. This was her second bout of allergic dermatits which got infected. Each time the bills were handled efficiently by ASPCA Insurance. My experience with calling them:1)Great to speak with a person who is polite, understanding, and knowledgeable.2)FAXing the EASY claim allows you to keep the originals and following progress on Internet very comforting.3)Information sharing is a plus, they keep you informed along the way.4)Payments are prompt.
Insurer: ASPCA
By: Lynne
Too slow
It took over 2 months to get illness related claims reveiwed and reimbursed. At least you sent email to say the claims were received, and I have no dispute with the final resolution, but there shouldn't be anyway.
Insurer: Embrace
By: Jonathan
Very Impressed
My puppy became ill and needed to see our Vet. Trupanion processed the claim immediately and I was re-imbursed within the month. I am very impressed with their customer service and would highly recommend this service for your pet.
Insurer: Trupanion Canada
By: Janet
Very Impressed
My puppy became ill and needed to see our Vet. Trupanion processed the claim immediately and I was re-imbursed within the month. I am very impressed with their customer service and would highly recommend this service for your pet.
Insurer: Trupanion
By: Janet
Customer Service is the BEST
Every experience dealing with the customer service staff of Embrace..whether by email or phone has been nothing but pleasant, helpful and reassuring. And knowing that I have my dog covered for not only Wellness expenses but serious health issues should they arrive gives me peace of mind.
Insurer: Embrace
By: Julie