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Pet parents across the U.S. and Canada have left over 218,042 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Amazing, fast service.
Luckily I don't have to use Healthy Paws very often, but when I do the claim is really easy to submit and I get a check within 1-2 weeks. It's always extremely fast and they cover quite a bit. Recently my dog Remy had an eye issue and a bunch of tests had to be run and medications and eye drops were prescribed. All of that was covered. I'm getting married in a couple months, so it's great to have the extra peace of mind that I'm not out as much money as I could have been without Healthy Paws. They even check in and see how Remy is doing, which is a really nice personal touch. I have and will continue to recommend Healthy Paws to other pet parents in the future!
Insurer: Healthy Paws
By: Sheny
Love these guys!
Consistently amazing customer service, human answers the phone immediately to talk about your non-human family member(s). Once we re-faxed the claim form, I had a response within 24 hours and a check in my mailbox within 3 days. The coverage really is at 90% and my pup gets amazing care without costing me my monthly rent. Love love love Trupanion!
Insurer: Trupanion Canada
By: Jessica
Love these guys!
Consistently amazing customer service, human answers the phone immediately to talk about your non-human family member(s). Once we re-faxed the claim form, I had a response within 24 hours and a check in my mailbox within 3 days. The coverage really is at 90% and my pup gets amazing care without costing me my monthly rent. Love love love Trupanion!
Insurer: Trupanion
By: Jessica
Hassle-Free Reimbursement
Doggy had a sudden swelling bulge under his tongue. It didn't seem to bother him much, but it was abnormal. No apparent cause was identified and exploratory surgery was recommended. This is the first claim I have sought coverage with Trupanion. After the required deductible was met, coverage was at 90%. At the time of paying for treatment, most providers will likely require payment be received prior to returning the pet to the owner. Simply ask the office to complete the Claim form that can be easily prepared from the web ahead of time, or provide a blank form for future use with the office. The information will be reviewed by the underwriting agency, and payment remitted. Some aspects to be aware of for first claims, Trupanion will want to receive copies of medical records to verify pre-existing conditions prior to pet being insured. In my case, I insured my pet the first evening in my home. The responsiveness of the particular vet's office will determine when this request is fulfilled. Delay will result in claim remaining pending, but I do not consider that to be problematic.
Insurer: Trupanion Canada
By: Christopher
Hassle-Free Reimbursement
Doggy had a sudden swelling bulge under his tongue. It didn't seem to bother him much, but it was abnormal. No apparent cause was identified and exploratory surgery was recommended. This is the first claim I have sought coverage with Trupanion. After the required deductible was met, coverage was at 90%. At the time of paying for treatment, most providers will likely require payment be received prior to returning the pet to the owner. Simply ask the office to complete the Claim form that can be easily prepared from the web ahead of time, or provide a blank form for future use with the office. The information will be reviewed by the underwriting agency, and payment remitted. Some aspects to be aware of for first claims, Trupanion will want to receive copies of medical records to verify pre-existing conditions prior to pet being insured. In my case, I insured my pet the first evening in my home. The responsiveness of the particular vet's office will determine when this request is fulfilled. Delay will result in claim remaining pending, but I do not consider that to be problematic.
Insurer: Trupanion
By: Christopher
Easy to Use and a Great Deal
Healthy Paws was there for my dog and I when she had a serious health crisis. The company's app was really easy to use, and I was able to submit claims by taking photographs of the bills from the vet with my iPhone camera. The reimbursement rate is very generous and it put my mind at ease during a really stressful time.
Insurer: Healthy Paws
By: Caitlin
Amazing Customer Service and Very Responsive
I have two rescue goldendoodles and can't imagine what I would have done without Healthy Paws Insurance. My male, StanLee, had just turned one and we found a lump on his shoulder. Took him to the vet and found out it was an aggressive growth tumor. The cytology report indicated it was cancerous so he had to have surgery to remove it. Filing claims for each appointment was extremely easy, I just took a picture of the invoice and loaded it via the mobile app. I received a check for each claim within a week!
Insurer: Healthy Paws
By: Shonna
I highly recommend Embrace
I have been very pleased with the ease and efficiency of the claims process, including the online status tool. Also the customer service is excellent. We have a lab and have had him insured with Embrace for a number of years. Our dog was diagnosed with a cancerous mass, and the least stressful/difficult part of his surgery was the claims process. All claims were processed quickly and exactly as expected.
Insurer: Embrace
By: Trisha
Know what you are getting
Had for 8 years. First major medical claim, and got reimbursed for 50%. Like other reviewers stated use outdated numbers. Said my dogs surgery should cost $1200. Told them give me the name of one vet in the U.S.A. that will do a torn ACL surgery for $1200. Was told they are not allowed to give out the information.
Insurer: Nationwide
By: Gillie
Simple, easy, fast, comprehensive!
Not only was HealthyPaws quick to turn around our claim, but they checked in on Luna to see how she was doing after her accident too. It's great to see such dedication to the families HealthyPaws support and understanding that quick turnarounds are critical when dealing with expensive vet bills. The added check in was a very sweet touch that many companies don't provide. Their service is untouched!
Insurer: Healthy Paws
By: Diane