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First pet insurance experience
Steffi was extremely helpful with figuring out the right insurance for our needs and was very knowledgeable about their offerings and those from other companies. I cannot speak to the coverage because we haven't needed to use it yet, and hopefully that will remain true! I do appreciate the peace of mind after having a previous pet go through an expensive medical crisis that was only more stressful because of the financial aspect.
Insurer: Prudent Pet
By: Andrew B
Be very careful when dealing with this…
I am extremely dissatisfied with the experience I had with your company. Your failure to process payments in a timely manner resulted in two NSF fees on my bank account, totaling $150, including a stop payment fee. When I reached out to your customer service, I was met with resistance and unhelpful responses. The manager I spoke with seemed unconcerned with resolving the issue and instead focused on canceling my account. I was surprised to learn that your company's policy involves verifying funds with the bank before processing payments, which led to the delayed withdrawals. This approach is unlike any other company I have dealt with, which typically process payments on the scheduled date. I urge you to reevaluate your customer service practices to prevent similar experiences in the future.
Insurer: Trupanion Canada
By: Kandice Barrett
The whole process was easy and fast
The whole process was easy and fast. I will continue using fetch in the future.
Insurer: Fetch
By: Henry Brister
They make it hard to approve claims
First of all, they take forever to process a claim. On top of that, they will ask all sorts of history and soap paperwork. They make it hard for you and eventually deny the claim. Will NOT recommend.
With Ease
Pet Best has been very responsive to all of my claims thus far. Payment goes directly into my account with ease. It's very simple: take my dog to Vet, pay bill, snap a photo of bill payment, upload it to my Pet Best account, submit claim, Pets Best reviews the claim and then send payout according to your plan. I have filed at least 6 claims and I got paid with ease. Thank you Pet Best!
Easy to submit claim and refund quickly…
Easy to submit claim and refund quickly into checking account.
Insurer: Spot
By: Cynthia Hennen
Claim loophole denial
I have had my dog, Stella, insured with ASPCA since I got her in 2012. On 10/19/18 I decided to upgrade my coverage to a newly filed and available plan. I recently filed a claim for Stella for a dental infection. She was also treated for dental infection back in 2017. The company has denied my claim, stating that my original coverage was cancelled on 10/19/18 and new coverage began on 10/20/18. After being a loyal customer with uninterrupted coverage for over 12 years, they are using this as a loophole to deny coverage. And of course at Stella’s age, I can’t really move her to another insurer. Beyond unethical and so disappointing.
Insurer: ASPCA
By: Lauren
Denied based on their error
AKC Pet Insurance denied all claims related to the condition that led to my dog's death (bowel obstruction) because they had paid me $10 for when I took him to the vet when he was vomiting a few months ago. The vet took X-rays at that time and found no obstruction. Their customer service representative provided no recourse and left me with over $10,000 of bills for a very traumatic experience that ended in my beloved young dog's death. They claim that they cannot revise the previous claim because it has been "finalized."
Insurer: AKC
By: Hannah
Easy
It was very easy to get the policy completed online. My first claim was processed quickly.
Insurer: Fetch
By: customer
Best choise ever.
If looking for insurance, this is the best choice. Have been having this pet insurance for a while now with no regrets.