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Great service by Rachel Dillard
Rachel was extremely helpful in helping me process my claim. My claim for our cat was pending due to some missing documents. Rachel was very diligent and understanding and demonstrated excellent customer service to assist me. She was polite, listened and provided us with the help that we needed. Great service!
Insurer: Fetch Canada
By: Dewan
worthless
TO expensive, no coverage after paying $67 month for years
Insurer: Embrace
By: Danny Inge
It's a scam they won't cover the life…
It's a scam they won't cover the life saving surgery for your cat
Insurer: Pets Best
By: customer
If I could give them zero I would
If I could give them zero I would. Made a hasty decision to switch from good long term policy due to rate increase and my friend’s recommendation. Not only did the sales rep mislead me on the significantly less coverage but when I complained they suddenly had a better plan available like my previous. I was instructed to cancel and apply again. After weeks of waiting with no coverage and no return calls, another rep said a letter was coming as that is the main form of communication. They were asking for additional vet exams and tests which I paid for and sent over. The exact same bad service experience happened again after weeks of waiting with no coverage and no return calls, another rep said they would not be covering any policy with no explanation even though I just cancelled theirs. So went online and ordered Pumpkin Pet.
Insurer: Nationwide
By: Paul
Do not under any circumstances purchase…
Do not under any circumstances purchase Fetch pet insurance. I paid my premiums faithfully for my giant breed dog for many years. They continue to find reasons to deny a claim for a foreign body obstruction. I am a single parent spending 138 per month and they are denying the claim. There is no one to talk to there, everything has to be done through the app. I borrowed the money knowing I had insurance to keep my 5 year old Newfoundland alive and now I’m deveststed. Please trust me, do not trust them. Get pet plan plus or trupanion. I had trupanion as fetch was less expensive but they raised my rate 3 times. Now here I am having paid 7k in premiums and for nothing. I’m defeated. Don’t trust them.
Insurer: Fetch Canada
By: Vanessa Watson
So this is the start to our third year…
So this is the start to our third year with spot…and we love it. It is so easy to place a claim and the customer service has been very helpful. But here is the but the first year we paid $465.60 then the second year we paid $580.20 (that is an increase of $114.60) mind you nothing in our package hadnt changed and we have never gotten to our deductible ever. And now this year we were going to look into another company because of how much it went up and I understand inflation but that seems a bit much for a dog that has no issues and is 4 years old. But I got back to it to late and my card was charged which was my fault but the new charge was for $631.44( increased again $51.24) and again we have never gotten to our deductible so I don’t understand this but other then the price discrepancy I would stay with this company and makes me sad that we will have to move on from them cause I can’t pay for this every year and be surprised with what my credit card statement is going to say
Insurer: Spot
By: Naomi Larson
It was pretty easy
It was pretty easy Thank you
Insurer: Nationwide
By: Kathleen Bowlby
I totally recommend SPOT
I have a small Morkie that has a really fragile health and he goes to the vet a lot. Recently he had to pull out 22 of his teeth and I was so nervous because the bill would be so expensive. I sent the invoice to SPOT and in less than a week I got their answer with the reimbursement! I always recommend SPOT to pet owners because they’re really good and fair when it comes to reimburse your money. 10/10
Insurer: Spot
By: Thais Costa
Ridiculous the amount of back and forth…
Ridiculous the amount of back and forth with Embrace and what they opted to not cover. Waste of money and will go back to the other pet insurance we use for our other pets.
Insurer: Embrace
By: Sharon Wultich
A scam. Find another company.
A scam. Find another company. I have a 1 yr old dog with no issues. She cut her leg on a hike and the bill was $1100. Embrace reimbursed me just ~$200? Ok, $500 deductible... but that should be about $600 back to me?
Insurer: Embrace
By: Jennifer Aschoff