218,219+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,219 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Helpful and easy to file claims
My beabull Bella used to be sick all the time and the vet recommended testing her for allergies. The dog had indeed all possible allergies . The testing and treatment were expensive ($400 + testing and $200 + year long treatment) but ASPCA covered 90% of it. ... I just had to submit the bill and fill-up the claim form...Quite happy with their services and so far, in over 3 years , I never had a claim denied, as it happened previously with VPI.
Insurer: ASPCA
By: Florina
Fantastic
I have had this insurance for several years and they have always been fast and reponsive to my pet's needs. Recently, one of my cats died. I was devastated, and sent a simple question to the Embrace staff about stopping coverage. In one afternoon they responded to my question, adjusted my coverage, and returned a portion of my monthly coverage fee. I paid for cremation, knowing that Embrace would reimburse the fees. Then Embrace went above and beyond by sending me an email to let me know that they lot a vertual candle in memory of my kitty. That was such a personal touch, and not something they had to do. Just wanted to say that they have always been fast and efficient, but now I know they really care too. Thanks Embrace.
Insurer: Embrace
By: Robbin
Watch for pre-existing conditions!
I adopted a puppy from the local Humane Society and looked into getting some pet insurance for her after we had a few minor puppy incidents. When I initially signed up, they hit us with a pre-existing condition of a heart murmur (even though it was on ONE vet note and it was when she was severely dehydrated) and several temporary conditions, which if they are seen again in 12 months, will be considered pre-existing. So, this was everything all puppies go through: parasites, diarrhea, vomiting, vaginitis, etc. Now, if our PUPPY gets one of these illnesses in the next 12 months, they won't cover anything related to those. In addition, I have since submitted three claims and had to follow-up on each claim because I either did not agree, or they claimed to not get the information from my vet. When I contested that the heart murmur was a pre-existing condition, they never got back to me until I followed up over a month later over the phone. I will be fair and say the few positives I have had are that customer service has been friendly and helpful and that submitting the claim is easy if you do it via email yourself. However, if you are paying a monthly fee and getting nothing covered, this is not nearly enough for me to stay with a company.
Insurer: Embrace
By: Callan
Customer Service is Great
We were impressed with the team and their explanations of benefits for both our dogs. In a world that lacks customer service they get an A++++
Insurer: Trupanion Canada
By: Edward
Customer Service is Great
We were impressed with the team and their explanations of benefits for both our dogs. In a world that lacks customer service they get an A++++
Insurer: Trupanion
By: Edward
Great support.
During our emergency Trupanion made things very easy n us so we could concentrate on getting our puppy better. Thank you so much for the support you give.
Insurer: Trupanion Canada
By: Kurt
Great support.
During our emergency Trupanion made things very easy n us so we could concentrate on getting our puppy better. Thank you so much for the support you give.
Insurer: Trupanion
By: Kurt
run from this company!
We have been completely honest with this company but they have turned down every claim even the vet office appointments ( no surgery or anything expensive was submitted) NO previous health issues were submitted yet still no reimbursement!!! We were charged every month for the premium amount instead of every quarter and have not gotten a refund or a call. They use very friendly staff to get you to sign up then turn down every claim that is legitimate.I am going to call the BBB.
Insurer: Pets Best
By: Karen
Quick and efficient
Claim process very easy. Spoke with Trupanion rep on the phone and he knowledgeable, helpful, and polite. The claim was paid within two weeks of submitting the same.I am an insurance agent and know the claims process can be difficult and frustrating. My experience with Trupanion was neither. Hope I do not have to make anymore claims, but am confident that Trupanion will be there for me and my dog if I do. Thank you!
Insurer: Trupanion Canada
By: Sam
Quick and efficient
Claim process very easy. Spoke with Trupanion rep on the phone and he knowledgeable, helpful, and polite. The claim was paid within two weeks of submitting the same.I am an insurance agent and know the claims process can be difficult and frustrating. My experience with Trupanion was neither. Hope I do not have to make anymore claims, but am confident that Trupanion will be there for me and my dog if I do. Thank you!
Insurer: Trupanion
By: Sam