223,831+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,831 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Review
I was skeptical at first, but I have a new rescue puppy that has had several medical escapades and Met life made the claims easy, covered them for the most part. The neutering was definitely not cost effective since I live in Alaska and the cost averages $1000, but everything else has been easy and straightforward.
Insurer: MetLife
By: Bobbie
Easy Onboarding
Easy onboarding process, customizable, and affordable. Peace of mind for your pet.
Insurer: Prudent Pet
By: baguzman
If I could give MetLife Pet Insurance 0…
If I could give MetLife Pet Insurance 0 stars, I would. I submitted my claim on June 17 and, as of today, I’m still waiting for reimbursement. Instead of processing my claim, I’ve been given the runaround from the very beginning. The claims process has been incredibly frustrating. They repeatedly request documentation they already have, even after I’ve confirmed there is nothing else to submit. Every time they ask for duplicate information, my claim gets pushed to the back of the queue, causing unnecessary delays. I have four dogs insured through MetLife, so I’ve had multiple opportunities to experience their claims process, and it has consistently been difficult. The Claims Department doesn’t even speak directly with customers. There is no way to call them, discuss your claim, or get answers from the people actually making the decisions. Even when MetLife acknowledges that a delay or mistake is on their end, they still refuse to prioritize your claim or correct the situation in a meaningful way. Instead, you’re expected to wait while your claim goes right back into the normal queue. (Perfect example of quoting the policy) Customer service has been equally disappointing. Instead of listening or taking ownership when the issue is on their end, representatives simply quote policy language over and over. They refuse to escalate concerns, and every interaction feels robotic, with an attitude of, “It is what it is.” There is no accountability, no urgency, and no empathy. Pet insurance is something you rely on when your pets need care the most. Instead of reducing stress during a stressful time, MetLife has only added to it. Based on my experience, I cannot recommend this company. If I had known how difficult the claims process would be, I would have chosen a different pet insurance provider.
Insurer: MetLife
By: Randi
thank you cant wait to ge4t started for…
thank you cant wait to ge4t started for my new baby
Insurer: MetLife
By: Rollanda Blackmon
Everyone should have Insurance
First time using- there was a lot of downloading of documents and additional requested documents- but the process was easy and the payment came within the window as advertised. I was extremely grateful that when I adopted my puppy I bought Pet insurance. This emergency visit would’ve broke the bank without Fetch.
Insurer: Fetch
By: Richele
Seamless First Claim
We recently filed our first claim after my dog needed surgery. The process was extremely easy, and we received payment very quickly. What a relief to have such a straightforward process with pet insurance!
Insurer: MetLife
By: C Holton
Initial claim needed reassessment, but issue resolved
This is the second time that there have been coding errors that have necessitated a bit of follow up, and a delay in reimbursement. When calling to follow up, the representative was very helpful, and there was no chasing after the initial call, everything was resolved.
Insurer: MetLife
By: customer
I got answers to all my questions
I got answers to all my questions. Amanda was super nice to talk to. Thank you!
Insurer: Fetch Canada
By: Daryna
Simply wish you covered preventative…
Simply wish you covered preventative vaccinations!!!
Insurer: Trupanion
By: customer Diane